Scheduler-Intermediate

UT Health San Antonio • San Antonio, TX

11d

About The Position

Under general supervision, the Scheduler provides scheduling and registration support to a clinic. The role includes supporting patients by phone, coordinating appointments and referrals, maintaining physician schedules, and ensuring that registration and insurance information is complete and current. The Scheduler also documents and prioritizes patient messages, helps resolve patient questions and concerns, and provides backup coverage to the front desk or call center when needed.

Requirements

• High school diploma.
• Demonstrated ability to support the mission, vision, and patient promise through interactions described as the UT Health Way.
• Analytical thinking and the ability to use logic to coordinate work within schedule constraints and handle urgent requirements in a timely manner.
• Creativity and alternative thinking to develop ideas supportive of the UT Health Way.
• Proficient computer skills using Microsoft Office and database programs.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to prioritize messages based on urgency.

Responsibilities

• Provide telephonic support to the clinic.
• Schedule appointments, document patient messages, maintain physician schedules and templates, and enter referrals.
• Inform patients of financial obligations, including copays and balances.
• Coordinate interpreter services.
• Verify or create registration and insurance information for established and new patients at each point of contact, updating information when necessary.
• Document patient requests in the system, gather relevant information, and prioritize messages based on urgency.
• Assist patients with questions or concerns and attempt to resolve issues before they become complaints; contact someone for assistance when needed.
• Provide backup support or coverage to the front desk and, when assigned due to clinic staffing shortages, log into the call center (ACD).
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED