Scheduler-Intermediate

UT Health San Antonio•San Antonio, TX

11d

About The Position

Under general supervision, the Scheduler provides scheduling and registration support to a clinic. The role supports patients and clinic operations by handling appointment scheduling, registration and insurance information, patient messages, referrals, financial information, and interpreter coordination. The Scheduler may also provide front-desk coverage or call-center support when clinics are short staffed.

Requirements

High school diploma required.
Ability to support the mission, vision, and patient promise throughout interactions in accordance with the UT Health Way.
Analytical thinking and ability to use logic to coordinate work within schedule constraints and handle emergent requirements in a timely manner.
Creativity and alternative thinking, including the ability to develop new ideas that support the UT Health Way.
Proficiency with Microsoft Office and database programs.
Excellent verbal, written, and interpersonal communication skills.
Ability to prioritize messages based on urgency.

Responsibilities

Provide telephonic support to the clinic, including scheduling appointments, documenting patient messages, maintaining physician schedules and templates, entering referrals, informing patients of copays or balances, and coordinating interpreter services.
Verify or create registration and insurance information for established and new patients at each point of contact, updating information when needed.
Document patient requests in the system, gather relevant information, and prioritize messages by urgency.
Address patient questions and concerns and attempt to resolve issues before they become complaints; contact someone for assistance when unable to respond fully.
Provide backup front-desk coverage and, when assigned, log into the call center (ACD) to support clinics that are short staffed.
Perform other duties as assigned.

Benefits

Medical insurance, including UT SELECT coverage offered free for employees.
Group term life insurance and basic accidental death and dismemberment insurance provided at no cost, with options to purchase additional coverage.
Three dental insurance plan options.
Two vision insurance plan options.
Disability insurance enrollment option.
Flexible spending accounts for qualifying dependent care and health care expenses.
Retirement plan eligibility through TRS or ORP, plus voluntary retirement programs.
Paid time off of 128 to 208 hours annually based on years of service.
Extended Illness Bank accrual of 8 hours per month.
Paid family leave of up to 240 hours after six months of consecutive employment.
12 paid holidays each year.
Employee discounts on services, tickets, and gym membership.