Scheduler - Medicare Home Health

Pinnacle Home Care • Oldsmar, FL

1d

About The Position

Pinnacle Home Care is hiring a Scheduler (also described as a Clinical Assistant/Scheduler) to coordinate Medicare home health visits. The role schedules patient care across disciplines for each episode, supports clinician efficiency and staffing coverage, processes incoming referrals, and maintains accurate scheduling and communication records. The Scheduler uses WellSky EMR workflows and works with Care Coordinators, Clinical Managers, and clinicians to support timely, consistent patient care in patients’ homes.

Requirements

• High school graduate.
• Strong attention to detail and accuracy in scheduling, reporting, and documentation while complying with policies and procedures.
• Strong organizational skills to balance multiple tasks, manage time efficiently, and execute scheduling processes.
• Clear verbal and written communication skills to facilitate collaboration and keep team members informed.
• Ability to work collaboratively and build positive relationships with colleagues and clinicians.
• Strong problem-solving skills to identify scheduling challenges and operational issues and implement practical solutions.
• Adaptability to changing schedules, priorities, and unforeseen circumstances in a fast-paced healthcare environment.

Responsibilities

• Schedule patients for the full visit plan at the beginning of each episode to support consistency and continuity of care.
• Use and update the productivity spreadsheet to assess clinician efficiency, identify opportunities, and maintain appropriate staffing levels.
• Report deficiencies and failures to meet full-time standards and PRN clinician requirements to the Clinical Manager.
• Process incoming referrals in accordance with Pending SOC procedures and strive to achieve admission within 24 hours of referral receipt.
• Report daily to Care Coordinators and Clinical Managers on Pending SOCs that were scheduled but not admitted.
• Document patient-care updates and scheduling adjustments in communication notes.
• Schedule new-hire clinicians in accordance with ramp-up expectations.
• Schedule resumptions of care following facility discharge in alignment with Clinical Review Team notes.
• Work one major and one minor holiday per calendar year and provide availability for one weekend per month.
• Maintain patient and employee confidentiality in accordance with HIPAA regulations and agency standards.
• Perform other duties and activities as delegated by the Branch Clinical Manager or Scheduling Manager.
• Schedule, reschedule, and manage patient visits across all disciplines in accordance with the plan of care, frequency orders, and episode timelines.
• Monitor underscheduled visits to prevent missed or delayed care.
• Ensure adequate staffing coverage for callouts, PTO, weekends, and holidays.
• Balance clinician productivity, geographic considerations, and availability when scheduling.
• Navigate and manage workflows in the WellSky EMR, including Resource Manager, Episode Manager, and task queues.

Benefits

• Free continuing education units (CEUs) to support licensure and career advancement.
• Employee referral program with rewards.
• Flexible scheduling.
• Supportive, collaborative team culture.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED