Scheduler CAC

Wellstar Health System • VIRTUAL-GA, GA

2d • Onsite

About The Position

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives. The Comprehensive Access Center Scheduler functions under the direction of the Comprehensive Access Center Scheduling Supervisor/ Manager and the Comprehensive Access Center, AVP. The scheduler provides outstanding customer service to customers in a fast-paced busy environment. Drives system wide volume by scheduling appointments via inbound telephone calls. Observing Quality and Productivity standards and other Key Performance Indicators. Responsible for performing a wide variety of clerical procedures that requires independent judgment, ingenuity and initiative in the utilization of computers and other equipment. Knows the existing lines of communication and authority, handles communications properly and is dependable and cooperative. Works with staff and understands appropriate scheduling process, willing to learn scheduling guidelines. Assist physician's office staff with scheduling issues in a timely manner. Handle heavy phone volume. Must be flexible to work hours required to meet department needs.

Requirements

• Minimum High School diploma Required or equivalent.
• Strong customer service skills, good communication and organizational skills.
• Basic insurance carrier and pre-certification knowledge and computer skills.
• Basic typing and data entry experience.
• The individual must be able to communicate and understand verbal and written English language and display a positive attitude.
• This position requires a high level of attention to detail and a low error rate, as the consequences of even a minor mistake can be significant for patients and providers.
• This position requires regular, reliable attendance.

Nice To Haves

• Medical Terminology preferred.

Responsibilities

• Knowledge and use of Epic scheduling Decision Trees to schedule appointments for service lines within WellStar Health System
• Demonstrate understanding of service line scheduling policy and procedures.
• Knowledge of various insurance programs offered by each carrier.
• Knowledge of Medicare guidelines in reference to scheduling patient visits.
• Knowledge of the lead time required by an insurance carrier to process pre-auth referral numbers.
• Knowledge of service line locations hours of operation.
• Knowledge of EMR scheduling practices
• Handle heavy phone volumes, providing appropriate telephone etiquette and scripting
• Ability to type with a high degree of accuracy and computer skills to accurately input data into scheduling software.
• Excellent communication and interpersonal skills to effectively obtain required minimum data set from patients, their representatives and/or physician offices; obtains verifies and updates demographic and insurance information, accurately completing Decision Tree questionnaires.
• Verify payors through real-time eligibility, if applicable. Non-RTE payors must be verified via web or phone.
• Verify the accuracy of data entered and correct any errors
• Superior attention to detail
• Ability to exercise judgment in taking appropriate actions in emergent situations, take initiative when problem solving, retain composure in stressful situations and escalate issues as necessary
• Maintain neat attire, hair and appearance, following the department dress code.
• Ability to interact respectfully with co-workers, patients, referring office staff in a friendly, personable and professional manner
• Promote positive working relationships with co-workers, Team Leads, Supervisors and Managers.
• Orientates new employees and assures proper documentation of training
• Assists other areas of Scheduling when needed
• Flexible with hours to meet department needs
• Assist in the interview process of new hires if asked
• Understands existing lines of communication and authority, handles communications properly and is dependable and cooperative
• Meets Service Recovery and Customer Service guidelines as needed

Benefits

• Nationally ranked and locally recognized for our high-quality care and inclusive culture, Wellstar is one of Georgia’s largest and most integrated healthcare systems.
• Every day, 24,000+ of us work together to provide personalized care for patients at every age and stage of life – and our team members are the foundation of that care.
• Mission, Vision & Values At a time when the healthcare industry is changing rapidly, Wellstar remains committed to exceeding patients’ and team members’ expectations, while transforming healthcare delivery.
• OUR MISSION: To enhance the health and well-being of every person we serve.
• OUR VISION: Deliver world-class healthcare to every person, every time.
• OUR VALUES: We serve with compassion We pursue excellence We honor every voice
• Culture of Excellence Wellstar consistently receives attention and accolades from national organizations that set the standards for world-class care.
• Our system-wide practice of safety principles, assessing and addressing errors and seeking feedback from our patients and customers continually earns recognition for advances in safety and quality.
• Featured on the FORTUNE “100 Best Companies to Work For” list and Seramount 100 Best Companies list, we not only provide top-notch care for our patients, but also foster the culture of Wellstar as a Great Place to Work.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED