Customer Service Rep CAC - Hybrid

Sentara Hospitals • Charlottesville, VA

19h • Hybrid

About The Position

Sentara Health is currently seeking a full-time hybrid Customer Service Representative to support inbound call scheduling for Endocrinology and Rheumatology. This is a remote position; however, candidates must reside within one hour of the Virginia Beach or Charlottesville, VA area and must be willing to report on-site if needed due to connectivity or technical issues.

Requirements

• High school diploma or equivalent
• Two years of customer service experience
• Previous data entry experience

Nice To Haves

• Prior scheduling experience
• Experience in a high-volume call center

Responsibilities

• Responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries from members or patients.
• Primarily responsible for handling incoming calls to effectively address issues related to either member eligibility, plan prescription benefits, and claim payment issues or patient services needs such as updating billing information, establishing payment plans, resolving payment inquiries, or patient scheduling.

Benefits

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Reimbursement for certifications and free access to complete CEUs and professional development
• Pet Insurance
• Legal Resources Plan
• Annual discretionary bonus if established system and employee eligibility criteria is met.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED