CAC Analyst

Cb • Arlington, VA

2d

About The Position

Our mission is to deliver elite management and technology consulting services that empower our federal agency clients to achieve their most complex and mission-critical objectives. We specialize in assembling highly specialized teams of subject matter experts, analysts, and technical specialists with direct experience supporting federal programs—operations and technology. Founded in 2010 with multi-million dollar value, 150+ employee alumni and a proven track record, we bring deep expertise in administrative management, custom software development, facilities support, aviation operations, and secure telecommunications. We exist to serve our clients with precision, agility, and integrity—delivering solutions that drive measurable impact across government operations.

Requirements

• Bachelors Degree

Responsibilities

• Answer all incoming calls to the Customer Service Desk, determine nature of the calls, and direct the caller appropriately.
• Check all customers in, utilizing the HCM Helpdesk Database.
• Direct customers to the appropriate staff member required to resolve the customer’s personnel or finance service needs.
• Ensure that customer is properly logged out once they have received the necessary services.
• Load service member data into the system of record who have not been automatically loaded to the system upon accession.
• Grant access to personnel to view their Title 10 (T10) profile in the system of record if they are not able to while in processing.
• Issue checklists to service members reporting to Customer for AGR In- or Out-Processing, ADOS In- or Out-Processing, Birth Month Review, AGRReassignment, etc.
• Input data from completed checklists, once they are returned to CustomerService by the service member, in order for the checklist to be closed in thesystem.
• Answer basic personnel and transition questions.
• Direct inquiries with complex issues to the appropriate NCO or Officer within theHCM, or schedule an appointment for the customer to come in person andresolve the inquiry.
• Escort personnel without building credentials, who are seeking DEERS/RAPIDSservices (dependent ID, Common Access Card (CAC), DD Form 1172,add/remove dependents to/from their DEERS record).
• Coordinate and schedule conference room availability within the TARC forvarious briefings provided by HCM.
• Provide workload data reports from the HCM Helpdesk Database.
• Perform other administrative duties as necessary (i.e. make new ID tags forSoldiers and review SOPs).

Benefits

• Paid time off
• Bonus based on performance
• Opportunity for advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level