Scheduler - Dean McGee Eye Institute - Oklahoma Health Center

OU Health•Oklahoma City, OK

About The Position

The Scheduler schedules patient testing, procedures, and admissions; obtains pre-certification and authorization numbers and enters them into the scheduling or registration system; obtains and enters accurate insurance information; and answers incoming phone calls. The role schedules ancillary, surgical, and medical services through the Meditech scheduling module and coordinates with physician office staff, registration staff, Patient Access, and other facility departments to support accurate scheduling and patient access. The Scheduler maintains scheduling and admissions records, follows facility and SSC standards and guidelines, and attends in-service presentations and mandatory education week.

Requirements

High school diploma or GED required.
Clear and concise verbal and written communication skills.
Ability to establish and maintain customer relationships by building trust and respect and meeting or exceeding expectations.
Ability to work effectively with employees, patients, and external parties.
Proficiency in required PC applications.
Knowledge and understanding of organizational policies, procedures, and systems.
Basic mathematical, balancing and reconciliation, punctuation, spelling, and transcription skills.

Nice To Haves

One or more years of work experience in scheduling preferred.

Responsibilities

Answer telephone calls in a timely and professional manner.
Schedule patients for ancillary, surgical, and medical testing, procedures, and admissions through the Meditech scheduling module.
Select accurate insurance carrier plans and inform patients or physician office staff when a carrier is out of network or may result in reduced benefits.
Inform physician office staff or patients of testing requirements according to scheduling-module instructions and queries.
Ensure edits made in the scheduling module are also duplicated in the admissions module.
Maintain knowledge of next-day scheduling reports to support department readiness during unscheduled Meditech downtime.
Work with physician office staff to ensure pre-certification and authorization numbers are entered in the scheduling or registration system.
Select the correct patient medical record number consistently.
Communicate with registration staff about unscheduled patients presenting for services to ensure appropriate testing is performed and times are available.
Use appropriate methods or tools to communicate with Patient Access and other facility departments as needed.
Edit medical accounts to PRE status according to facility or SSC standards and guidelines.
Receive, maintain, and index physician orders according to facility and SSC standards and guidelines.
Attend in-service presentations and complete mandatory education week.
Perform other duties as assigned.