Emory Eye Center

EssilorLuxottica Group • Atlanta, GA

22h

About The Position

Provides patient-focused optical service by helping patients select eyewear, taking accurate measurements, ordering, and fitting glasses to meet their needs. Supports the practice as a leading destination for vision care in the community. The role involves dispensing eyewear, resolving patient concerns, collaborating with doctors and practice staff, and supporting the dispensary’s sales, organization, and operating standards. The position is casual part-time and may require working evenings and weekends based on business needs.

Requirements

• High school graduate or equivalent.
• Active state optical license, which must be maintained.
• Strong customer service skills, including communication, listening, and team building.
• Strong basic math skills.
• Sales skills.
• Willingness to embrace new technology and change.

Nice To Haves

• Familiarity with technology such as point-of-sale systems, patient record systems, and other software applications.

Responsibilities

• Custom-fit glasses and precisely place prescriptions in lenses.
• Provide optical expertise and guidance to peers, including assistance with complex product needs and prescriptions.
• Take and record measurements; adjust and fit eyewear accurately, ensuring finished eyewear meets standards and patient requirements.
• Explore patients’ needs and priorities by asking open-ended questions.
• Identify and resolve patient issues, seek long-term solutions, and partner with management when necessary to ensure patient satisfaction.
• Manage competing priorities and multiple tasks effectively.
• Operate the point-of-sale system and enter patient information accurately.
• Commit to delivery dates and times, seek feedback, and ask for referrals.
• Take ownership of individual and team goals and work toward exceptional results.
• Present, celebrate, and educate patients at the time of dispensing.
• Maintain a clean, attractive, and organized dispensary and protect company assets.
• Collaborate daily with doctors and practice staff to support patient care.
• Communicate safety opportunities to management and demonstrate safe work practices.
• Follow company policies and procedures, including those concerning discounting, promotions, inventory management, attendance, timekeeping, and dress code.
• Work evenings and weekends as required by business needs, which vary by location.
• Maintain positive working relationships with the practice and promptly communicate concerns to the Manager.
• Perform other duties as assigned by the Manager or as business needs require.

Benefits

• Competitive bonus and/or commission plan may be offered.
• Benefits may include health care, retirement savings, paid time off/vacation, and employee discounts.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED