Scheduler, Wellness Coordinator

The Landing at Cape Elizabeth•Cape Elizabeth, ME

About The Position

The Scheduler/Wellness Coordinator supports the wellness and care teams by coordinating residents’ non-clinical care needs and helping manage daily operations. The role includes coordinating medical appointments and transportation, organizing service plan meetings, managing supplies and records, communicating with families and outside providers, and supporting the orientation and training of new care associates. The position works closely with the Resident Care Director and other community team members to help ensure residents receive respectful, high-quality support.

Requirements

Current Maine certification as a CRMA/CNA or CRMA/PSS.
Ability to deal tactfully and maintain positive working relationships with personnel, residents, family members, visitors, medical professionals, vendors, and the general public.
Ability and willingness to work harmoniously with professional and non-professional personnel and promote positive working relationships.
Willingness to seek out new methods and incorporate them into existing practices.
Ability to provide professional customer service, lead by example, and address customer, resident, and staff concerns in a timely manner.
Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook, and other software programs.
Dependable and flexible to work various days and shifts as needed.

Responsibilities

Maintain strict confidentiality in compliance with HIPAA practices.
Serve on, participate in, and attend community committees.
Coordinate with the Sales Director to ensure required nursing forms are returned before assessments or move-ins.
Partner with the front desk to follow up on residents’ medical appointments and transportation as needed.
Print daily task sheets and assist with the Carestream App.
Oversee residents’ non-clinical needs, including following up with families about supplies, arranging referrals, and following up on faxes from outside providers.
Oversee the NBR Continence Program and forward appropriate resident billing to the Business Office Director.
Order wellness department supplies as directed by the Resident Care Director, including gloves, medical supplies, and PPE.
Schedule service plan meetings and maintain the meeting calendar.
Attend tracking meetings and schedule change-of-condition service plan meetings as needed.
Order uniforms as directed by the Resident Care Director.
Coordinate daily care associate assignments for each shift with the Resident Care Director.
Support orientation and training for new care associates and MNAs/CRMAs.
Assist with filing task sheets, communication logs, and other paperwork.
Assist the Resident Care Director in ensuring resident forms contain current information.
Treat residents fairly and with kindness, dignity, and respect, and understand resident rights.
Perform state-specific job responsibilities and other assigned tasks.