Scheduler II

The US Oncology Network•Weslaco, TX

1d•Onsite

About The Position

The US Oncology Network is seeking a Scheduler II to support the Texas Oncology clinic in Weslaco, Texas. This is a full-time position with a Monday-through-Friday schedule from 8:00 a.m. to 5:00 p.m. The position may be classified at Level 1, Level 2, or Senior level based on experience. Under direct supervision, the Scheduler schedules patient appointments and tests efficiently and promptly, answers incoming calls, directs callers to appropriate personnel, and serves as a liaison between patients and medical staff. Duties may include outside scheduling and surgical scheduling. The role supports and follows the US Oncology Compliance Program, including its Code of Ethics and Business Standards. Texas Oncology is part of The US Oncology Network, a network of community-based oncology physicians. Texas Oncology provides community-based cancer care and uses technology and research to deliver evidence-based care.

Requirements

High school diploma or equivalent.
Excellent written and verbal communication skills.
Proficiency in Microsoft Office, including Outlook, Word, and Excel.
Level 1: 0–3 years of experience; experience in a medical office setting is preferred.
Level 2: At least three years of office experience; experience in a medical office setting is preferred.
Senior level: At least five years of office experience; experience in a medical office setting is preferred.
For the Senior level, knowledge of medical terminology and coding is required.

Nice To Haves

Knowledge of medical terminology and coding for Level 1 candidates.

Responsibilities

Answer incoming calls, assess callers’ needs, direct calls to appropriate personnel, page clinic personnel as appropriate, and relay messages accurately and promptly.
Schedule new patients, referrals, and returning patients in the computer system according to physician and office guidelines; set up new or referred patients with appropriate documentation and coding.
Cancel or reschedule appointments when physician schedules change and notify appropriate clinic personnel.
Obtain and enter insurance authorizations and referral correspondence in patient charts or electronic medical records.
Collect co-pays, deductibles, and other out-of-pocket amounts at the time of visits.
Maintain the primary office scheduling template, including physician meetings, satellite schedules, rounding, and call coverage.
Arrange financial counseling for patients when needed.
Protect patient and clinic/practice confidentiality.
Follow policies and procedures that support front-office efficiency and cover other front-office functions as requested.
Prepare correspondence, memos, forms, and other typed materials as requested by the supervisor.
As needed, schedule outpatient appointments, testing, surgeries, and hospital admissions, and obtain required pre-certification.
As needed, communicate with patients about scheduled surgeries or tests and preparation requirements; obtain test details from relevant parties and gather patient information.
As needed, follow up on pre-operative tests to confirm clearance for surgery and communicate with physicians and patients when additional testing is required.
As needed, schedule post-operative follow-up appointments with physicians.
Where applicable, use a basic understanding of medical terminology and coding for tests and surgical procedures, including looking up codes associated with diagnoses, surgeries, and scheduling procedures.