Scheduler II

The US Oncology Network•Middletown, DE

8d•Onsite

About The Position

Medical Oncology Hematology Consultants is a private practice affiliated with the US Oncology Network, providing cancer care to the local community. The organization has 17 physicians and 12 advanced practice providers. This role is based at the Newark, Delaware location and has an immediate opening. Under general supervision, the Scheduler schedules patient appointments and tests efficiently and promptly, answers and routes incoming calls, and serves as a liaison between patients and medical staff. The role may include outside or surgical scheduling responsibilities and supports the US Oncology Compliance Program, including its Code of Ethics and Business Standards. The practice describes its compensation and benefits as competitive and affordable, including medical, dental, vision, life insurance, 401(k) profit sharing, tuition reimbursement, and parental leave. Applicants will be hired into a title appropriate to their credentials and years of experience.

Requirements

High school diploma or equivalent.
At least three years of office experience; medical office experience is preferred.
Knowledge of medical terminology and coding.
Excellent written and verbal communication skills.
Proficiency in Microsoft Outlook, Word, and Excel.

Nice To Haves

Experience in a medical office setting.

Responsibilities

Answer incoming calls, assess callers’ needs, and direct calls to appropriate personnel.
Page clinic personnel when appropriate.
Obtain and communicate messages accurately and promptly.
Schedule new and returning patients in the computer system according to physician and office guidelines.
Set up new and referred patients in the system with appropriate documentation and coding.
Cancel or reschedule appointments in response to physician schedule changes and notify appropriate clinic personnel.
Obtain and enter authorization and referral correspondence in patient charts and/or electronic medical records.
Maintain the primary office scheduling template, including physician meetings, satellite schedules, rounding, and call coverage.
Arrange financial counseling for patients as needed.
Protect patient and clinic/practice confidentiality.
Follow policies and procedures that contribute to front-office efficiency.
Cover other front-office functions as requested.
Prepare correspondence, memos, forms, and other typed materials as requested by the supervisor.
Schedule outpatient appointments, testing, and hospital admissions upon request, as applicable.
Obtain required pre-certification.
Communicate with patients about scheduled tests and potential preparation requirements; inquire about test specifics and gather patient information as needed.
Apply basic medical terminology knowledge for tests, including coding, and look up codes specific to diagnoses and scheduling procedures when applicable.
Support and adhere to the US Oncology Compliance Program, including its Code of Ethics and Business Standards.