Scheduler I - Family Medicine - Wetherington - Full Time - Days

The Christ Hospital Health Network•West Chester Township, OH

About The Position

The Scheduler I manages daily patient and physician scheduling using the Practice Management system, including scheduling doctor visits, follow-up appointments, diagnostic tests, labs, hospital procedures, and surgeries as needed. The role coordinates appointments to support patient satisfaction, provider time, and treatment-room utilization; confirms appointments; and scans orders into the Electronic Medical Record (EMR). The position may involve confidential assignments requiring judgment and discretion. The Scheduler I also performs front-office and administrative duties, including answering and directing calls, managing messages and correspondence, greeting and registering patients and visitors, collecting and reconciling payments, verifying referrals and pre-certifications, managing EMR work queues, and maintaining the reception area. The role requires courteous communication, confidentiality, and knowledge of insurance and applicable privacy requirements.

Requirements

High school diploma or equivalent.
One to three years of customer service experience.
Required skills in using a copier, fax machine, telephone system, postage equipment, and computers, including Microsoft Outlook, Word, and Excel.
Ability to multitask and maintain confidentiality.
Strong verbal and social skills for respectful interaction with patients, physicians, visitors, co-workers, and drug representatives, in person and by telephone.
Excellent customer service skills.
Computer skills to use EMR and Practice Management systems to find and print records, scan records and identification, check patient history, and enter registration data.
Knowledge of health insurance coverage and requirements.
Basic math skills to make change, post co-payments, and balance log sheets.
Analytical skills to make decisions based on the facility and clinical situation.
Knowledge of and compliance with HIPAA privacy requirements.
Must pass skills assessment tests.

Nice To Haves

Medical office experience.
One year of prior scheduling experience.

Responsibilities

Manage daily patient and physician scheduling, including appointments for visits, follow-ups, diagnostic tests, labs, hospital procedures, and surgeries as needed.
Schedule appointments to optimize patient satisfaction, provider time, and treatment-room utilization.
Confirm appointments and scan orders into the Electronic Medical Record (EMR).
Answer telephone calls and direct them to appropriate staff; make daily calls to patients, physicians, and others.
Receive and route messages, correspondence, and administrative documents to appropriate staff.
Perform phone-system and answering-service functions.
Manage the physician’s Outlook calendar as needed.
Greet visitors and patients and perform patient check-in and check-out, including full registration when necessary.
Determine primary, secondary, and other insurance coverage and complete required patient paperwork.
Respond courteously to inquiries from patients, prospective patients, drug representatives, and visitors.
Collect co-pays and outstanding balances.
Obtain, record, and update patients’ personal and financial information and signatures as required by Medicare, state, and federal guidelines.
Stay abreast of current insurance rules and policies.
Maintain the cash drawer, log co-pays and other payments, and reconcile balances; prepare and reconcile deposit slips as needed.
Verify referrals and perform pre-certifications as appropriate.
Type, mail, and fax correspondence, including patient letters and new-patient paperwork.
Manage EMR work queues as needed.
Order office supplies and maintain cleanliness of the front office and reception area.
Perform other clerical duties as assigned.