Scheduler I - Family Medicine - Wetherington - Full Time - Days

The Christ Hospital•West Chester, OH

About The Position

The Scheduler I manages daily patient and physician scheduling using the Practice Management system, including lab and diagnostic test orders, doctor visits, follow-up appointments, and hospital procedures and surgeries. The role schedules appointments to support patient satisfaction, provider time, and treatment-room utilization; confirms appointments; and scans orders into the Electronic Medical Record (EMR). Assignments may involve confidential information and require judgment and discretion. The position also provides front-office and clerical support, including phone and message handling, calendar management, greeting visitors and patients, patient registration and check-in/check-out, insurance and referral verification, payment collection and reconciliation, correspondence processing, EMR work-queue management, and office supply and reception-area upkeep.

Requirements

High school diploma or equivalent.
One to three years of customer-service experience.
Required skills with a copier, fax machine, telephone system, postage equipment, and computers, including Microsoft Outlook, Word, and Excel.
Ability to multitask and maintain confidentiality.
Must pass skills assessment tests.
Strong verbal and interpersonal skills for respectful interactions with patients, physicians, visitors, co-workers, and drug representatives in person and by telephone.
Excellent customer-service skills.
Computer skills to use EMR and Practice Management systems for locating and printing records, scanning records and identification, checking patient history, and entering registration data.
Knowledge of health insurance coverage and requirements.
Basic math skills to make change, post co-pays, and balance the payment log.
Analytical skills to make decisions based on the facility and clinical situation.
Knowledge of and compliance with HIPAA privacy requirements.

Nice To Haves

Medical office experience.
One year of prior scheduling experience.

Responsibilities

Manage daily patient and physician scheduling using the Practice Management system, including labs, diagnostic tests, office visits, follow-ups, and hospital procedures and surgeries.
Schedule appointments to optimize patient satisfaction, provider time, and treatment-room utilization; confirm appointments and scan orders into the EMR.
Answer and direct telephone calls, make daily calls, receive and route messages and documents, and perform phone-system and answering-service functions.
Manage the physician’s Outlook calendar as needed.
Greet patients and visitors and perform patient check-in and check-out, including full registration when necessary.
Determine and record insurance coverage as primary, secondary, tertiary, and so on; complete required patient paperwork.
Respond courteously to inquiries from patients, prospective patients, drug representatives, and visitors.
Collect co-pays and outstanding balances; maintain the cash drawer, log payments, reconcile balances, and prepare and reconcile deposit slips as needed.
Obtain, record, and update patient personal and financial information and signatures in accordance with applicable Medicare, state, and federal guidelines.
Stay current on insurance rules and policies; verify referrals and perform pre-certifications as appropriate.
Type, mail, and fax correspondence, including patient letters and new-patient paperwork.
Manage EMR work queues as needed.
Order office supplies and maintain cleanliness of the front office and reception area.
Perform other clerical duties as assigned.