Hiring Now Scheduler I

Sarasota Memorial Health Care System•Sarasota, FL

20d

About The Position

Sarasota Memorial Health Care System is a nonprofit hospital and a rapidly growing healthcare system in Sarasota, Florida. The Scheduler I professionally interviews and schedules patients for outpatient services, including preregistration, and coordinates schedules institution-wide to support patient and physician satisfaction. The role communicates instructions and directions, physician order requirements, and authorization, precertification, and referral requirements to patients, physician office staff, and other SMHCS personnel. The Scheduler maintains scheduling and preregistration accuracy according to department standards, prepares estimates of patients’ financial responsibility, and collects applicable coinsurance, copayments, and deductibles. The role also initiates processes to ensure patients meet hospital financial policies and guidelines for services and transfers more complex situations to the appropriate departments.

Requirements

A minimum of one year of customer service, general administrative, or healthcare experience.
High school diploma, GED, or certificate.

Nice To Haves

Ability to analyze problems and offer solutions.
Ability to work in a call center environment.
Effective communication skills, including the ability to handle difficult customer situations.
General knowledge of medical insurance and terminology.
Knowledge of ICD-9/ICD-10 coding and current CPT coding.

Responsibilities

Interview and schedule patients for outpatient services, including preregistration.
Coordinate patient schedules institution-wide to maximize patient and physician satisfaction.
Communicate patient instructions and directions, physician order requirements, and authorization, precertification, and referral requirements to patients, physician office staff, and other SMHCS personnel.
Maintain scheduling and preregistration accuracy according to department standards.
Create estimates of patient financial responsibility and collect applicable coinsurance, copayments, and deductibles.
Initiate processes to ensure patients meet hospital financial policies and guidelines for services.
Transfer complex situations to appropriate departments.

Benefits

Paid time off, accruing from the first day of employment.
Tuition reimbursement.
Discounted medical, prescription, dental, and vision benefit plans for full-time and part-time employees.
Health care and dependent care flexible spending accounts with pretax dollars.
Life insurance.
Disability insurance.
403(b) retirement savings plan.
Discounted child care, before- and after-school programs, and summer camp at the Sarasota campus.
Bereavement leave.
Free parking.
On-campus dining with a 10% discount.
On-campus credit union with teller machines.
Direct deposit.
Free wellness screening.
Free confidential counseling services.
Employee discount programs.
Recognition programs.
Referral programs.
Growth opportunities.