Scheduler/Dispatcher

Emerald Blue•Albuquerque, NM

1d•$22 - $26•Onsite

About The Position

We are seeking an experienced Scheduler-Dispatcher to forecast and deploy the project-focused labor, equipment, and other resources that make up our commercial furniture service and installation business. An ideal candidate has a background with experience in coordinating numerous variables over time. Consideration of both customer satisfaction and financial impact are essential, with flexibility and adaptability to accommodate unforeseen changes when necessary. Organization, communication, and analytical problem-solving skills are essential for success in this role.

Requirements

3-5 years of experience in a dispatch-based role
3-5 years of supervisory / management experience
Excellent verbal and written communication skills
Strong analytical problem-solving skills with understanding of financial concepts
Ability to work with members at all levels and in a team environment
Must be able to develop and maintain effective relationships, internal and external, through excellent interpersonal skills
Detail oriented and highly organized with focus on customer satisfaction
Strong technology skills: ability to work with Microsoft Office Suite and learn proprietary work-order system
Passing a pre-employment drug test and background check

Nice To Haves

Knowledge of major systems furniture lines
Previous Commercial Furniture installation experience
Continuous Improvement / Lean / Six Sigma experience

Responsibilities

Maintaining and updating scheduling module to ensure accuracy and compliance
Demonstrates effective communication skills and listens effectively to resolve problems
Provide coordination between internal and external customers by scheduling and dispatching appropriate crews to accomplish scheduled work tasks
Ensure that the dispatched installation crews will have the appropriate skill sets that are required to assure projects are completed on time, within budget, and to the customer’s expectations
Employing problem-solving capabilities: effectively managing support options to ensure each project’s success
Provide direction and leadership by utilizing lean methodologies, inspections, and standard work procedures to ensure the most cost-effective solution
Promotes a team-oriented environment
Supports company initiatives through active participation and adherence to company policies and procedures
Appropriately responding to occasional after-hour calls