Scheduler- Dispatcher- Project Coordinator

First Coast Home Pros•Jacksonville, FL

6d•Onsite

About The Position

We are looking for a highly organized, dependable, and proactive Scheduler / Dispatcher / Project Coordinator to join our team in Jacksonville, FL. This is a fast-paced, hands-on coordination role responsible for keeping projects, customers, field employees, and internal teams organized and moving forward. The ideal candidate is an excellent communicator who can confidently manage multiple priorities, solve problems quickly, and provide exceptional customer service. If you thrive in a busy environment, enjoy staying organized, and take pride in keeping operations running smoothly, we would love to hear from you.

Requirements

Excellent verbal and written communication skills.
Professional and confident phone etiquette.
Strong organizational and time-management skills.
Previous experience in scheduling, dispatching, project coordination, construction, field services, or a similar environment.
Ability to manage multiple projects, customers, employees, and deadlines simultaneously.
Strong attention to detail and follow-through.
Comfortable working with email, text messaging, scheduling, and other communication systems.
Experience coordinating employees and internal field teams.
Ability to order, track, and coordinate delivery of job materials.
Strong customer-service mindset and professional demeanor.
Ability to stay calm, organized, and solution-focused in a fast-paced environment.
Self-motivated, dependable, and able to work independently while also collaborating effectively with the team.

Nice To Haves

The right person for this position is someone who naturally takes ownership, stays one step ahead, and understands that successful projects depend on strong communication, organization, and teamwork. You should be comfortable picking up the phone, solving scheduling challenges, following up when something is outstanding, and making sure customers and our employees have the information they need to get the job done.

Responsibilities

Answer incoming calls and respond to customer questions and requests in a professional, timely manner.
Schedule estimates, appointments, and jobs while coordinating availability with customers and in-house field employees.
Maintain clear and consistent communication with customers throughout the project.
Manage company email inboxes, ensuring messages are addressed promptly and appropriate follow-up is completed.
Monitor and manage the company text messaging system to ensure timely communication with customers and employees.
Schedule and dispatch in-house field teams efficiently based on workload, employee availability, project requirements, and deadlines.
Coordinate employees and internal teams to ensure projects stay on schedule and key milestones are completed.
Communicate daily schedules, job details, customer requirements, and project updates to field employees.
Work closely with company employees and field teams to coordinate work, address scheduling issues, and monitor project progress.
Order materials needed for upcoming jobs and track orders, deliveries, and availability.
Monitor material needs and communicate potential delays or shortages before they impact scheduled work.
Maintain accurate project, employee, customer, and scheduling information.
Identify scheduling conflicts or potential project issues and take appropriate action to keep work moving.
Provide ongoing administrative and coordination support to the project team and field operations.