Scheduler / Dispatcher – Construction Operations

Join the IBP Team•Tacoma, WA

1d•Onsite

About The Position

We’re looking for an experienced Scheduler / Dispatcher with strong customer service skills to help keep our busy construction branch running smoothly. This is not a basic receptionist or data-entry position. We need someone who can take ownership of the schedule, think ahead, communicate clearly, and keep things moving when the day doesn’t go exactly as planned.

Requirements

Stay calm, confident, and professional under pressure while communicating clearly and focusing on solutions
Extremely organized and naturally pay attention to details
Can manage multiple priorities without becoming overwhelmed
Work with urgency without sacrificing accuracy
Comfortable speaking up, asking questions, and communicating schedule changes
Notice problems before they become bigger problems
Follow through—you don't need someone reminding you twice
Experience in scheduling, dispatching, construction, logistics, home services, or a similar operations role

Responsibilities

Schedule and dispatch installation crews
Coordinate daily jobs, schedule changes, and customer needs
Communicate with builders, field superintendents, customers, installers, sales, and managers
Handle schedule conflicts professionally and confidently
Make sure crews have accurate job information before they leave
Pull job information and purchase orders from customer portals
Create job tickets and maintain accurate information in our systems
Track open issues and follow through until they’re resolved
Help solve the inevitable scheduling puzzle when plans change

Benefits

Medical, dental, and vision benefits
Retirement plans
Vacation
Paid holidays
Opportunities for growth and advancement
Company-paid life insurance
Longevity Stock Program
IBP Foundation Scholarship opportunities
Employee Financial Assistance Program
401(K) (Pre-Tax and Post-Tax)
Roth 401(k) with company matching
Supplemental Insurance (Short- and Long-Term disability, hospital indemnity, accident, critical illness, supplemental life insurance)