Scheduler Coordinator

LD Power Automation•Long Beach, CA

7d•$22 - $30•Onsite

About The Position

LD power automation is a leading engineering company specializing in marine and industrial electrical and control services and products. With extensive experience in installation, commissioning, and troubleshooting, we deliver professional and timely solutions that help our clients achieve operational excellence. Our commitment to building strong, long-term relationships is founded on trust and a deep understanding of our clients' needs. For more information, visit our website. We are seeking a Scheduler Coordinator to provide centralized oversight and coordination of communication and logistics between field service engineers and internal teams. This role requires meticulous attention to detail and fluency in managing diverse digital channels (e.g., WhatsApp, text, email) to ensure timely and accurate scheduling, reporting, and documentation of service activities. The ideal candidate will serve as a pivotal link in maintaining operational flow and field readiness, balancing urgency with accuracy in a dynamic, technical service environment.

Requirements

High School Diploma or GED required; Associate or Bachelor's degree preferred.
2+ years experience in operations coordination, logistics, or support roles within technical or engineering services.
Strong written and verbal communication skills and interpersonal fluency.
Proficient in Microsoft Office, Google Workspace, and messaging platforms (e.g., WhatsApp, WeChat).
Ability to work across departments and support remote field teams in real time.
Ability to obtain a TWIC card (Transportation Worker Identification Credential).
Must be able to pass a drug screening and background check upon request for customer site access.
A clean driving record is required.

Nice To Haves

Comfortable navigating technical concepts related to electrical and mechanical systems.

Responsibilities

Monitor incoming communications across WhatsApp, text, email, and other platforms to ensure follow-through and alignment on job activities.
On a daily/hourly basis, proactively reach out to external customers to confirm incoming and outgoing ship schedules are current.
Act as liaison between field service engineers and internal stakeholders to confirm schedules, berth assignments, and port logistics.
Document and escalate operational discrepancies such as date mismatches, duplicate reports, and missing documentation.
Follow up on unresolved or canceled jobs to facilitate rescheduling and closure.
Manage and monitor daily/hourly scheduling of ship schedules utilizing the Pilot List, LDpa Portal (Open Jobs), Marine Traffic app, chat groups, emails, vessel tracking websites, and various other communication/reporting channels.
Communicate and coordinate scheduling updates real-time with Field Service Engineers during shift.
Maintain real-time visibility on field service engineer assignments and travel logistics.
Partner with the Business Operations Coordinator to ensure timely, accurate reporting and jobs completed successfully or coordinating a follow up work order if necessary.
Assist engineers by organizing incoming service data (Tsheets and reports) as needed.