Dispatch Coordinator

Precision Garage Door of North Jersey•Pequannock Township, NJ

44d•Onsite

About The Position

As an Scheduler and Dispatcher, you’ll play a critical role in our day-to-day operations—connecting with customers, coordinating with installers, managing job logistics, and keeping our schedule running like clockwork. If you enjoy solving logistical puzzles, providing top-notch customer service, and staying ten steps ahead, we want to hear from you!

Requirements

Strong organizational and communication skills
Ability to confidently guide conversations and control scheduling flow
Comfortable using scheduling software
Detail-oriented mindset—understanding the impact of tags, locations, skill levels, and delivery logistics
Team player who’s also self-motivated and proactive
Ability to prioritize under pressure and pivot as needed

Nice To Haves

ServiceTitan experience is a plus!
Experience in dispatch, operations, or field service scheduling
Knowledge of garage door types, installation steps, or related services
Bilingual in English and Spanish (preferred, not required)

Responsibilities

Coordinate Garage Door Installations: Identify ready-to-schedule jobs, review job details and tags, and assign them to installers based on region, difficulty, availability, and delivery schedules.
Communicate with Customers: Call customers to schedule installs, explain prep requirements, and review job notes. Keep records of conversations and follow up when needed.
Work Within Our Scheduling System: Use ServiceTitan to set appointment windows, assign jobs to technicians, and confirm schedules via email or text.
Stay Ahead of the Curve: Track delivery manifests, anticipate market needs, and manage out-of-market assignments to maximize daily efficiency.