Scheduler/Admissions Clerk

ARKANSAS SURGICAL HOSPITAL•North Little Rock, AR

2d•Onsite

About The Position

The Scheduler/Admissions Clerk greets patients and families, answers telephone calls, and directs callers to appropriate personnel. The role assembles, interprets, analyzes, and enters patient financial and demographic information into the computer; explains admission forms, including patient rights and living will questions; checks forms for completeness, accuracy, and signatures; and collects deposits or co-pays according to established guidelines. The position reports to the Patient Financial Services Manager. The clerk maintains confidentiality related to patients, physicians, staff, patient care, personnel, and strategic matters. The role uses good judgment when communicating information, directs complaints to the appropriate person, supports the hospital’s philosophy, mission, and values, and applies customer-service and continuous-quality-improvement principles. The clerk maintains cooperative working relationships, follows conduct and confidentiality policies, uses the appropriate chain of command to address problems, and considers patients’ age and developmental stages when interacting with patients and families. The position requires lifting, carrying, pushing, and/or pulling more than 10 pounds, as well as stooping, kneeling, crouching, reaching, grasping, handling, and balancing for five or more hours per day. Essential job functions also require hearing, seeing, and speaking. The work environment may expose the employee to chemicals, solvents, needles and sharps, blood and body fluids, infectious or communicable diseases, medical waste, radiation or radioactive materials or waste, and moving mechanical parts. Protective clothing or equipment may be necessary.

Requirements

One to two years of experience as an admissions clerk or in Health Information Services in a hospital setting.
High school diploma or equivalent is preferred but not required.
No certification or licensure is required.
Ability to lift, carry, push, and/or pull more than 10 pounds.
Ability to perform stooping, kneeling, crouching, reaching, grasping, handling, and balancing for five or more hours per day.
Hearing, seeing, and speaking abilities sufficient to carry out essential job functions.

Nice To Haves

High school diploma or equivalent.

Responsibilities

Greet patients and families promptly and courteously upon arrival.
Answer telephone calls, provide requested information or take messages, and direct callers to appropriate personnel.
Explain admission forms, including patient rights and living will questions.
Review patient forms for completeness, accuracy, and appropriate signatures.
Collect deposits and co-pays according to established guidelines.
Maintain confidentiality regarding patients, physicians, staff, patient care, personnel, and strategic matters.
Use caution and good judgment when relaying messages and giving information to patients, families, and visitors.
Refer patient, family, or visitor complaints to the appropriate person for prompt resolution.
Demonstrate the hospital’s philosophy, mission, and values through words and actions and incorporate them into departmental processes, programs, and the working environment.
Apply customer-service and continuous-quality-improvement principles in daily work.
Maintain positive working relationships and foster a cooperative work environment.
Follow the hospital’s confidentiality policy and Guidelines for Appropriate Conduct.
Communicate honestly and respectfully with peers and other departments.
Follow through on problems that may compromise effective job performance by using the appropriate chain of command.
Use age and developmental-stage concepts when interacting with patients and families.
Assemble, interpret, analyze, and enter patient financial and demographic data in the computer.