Scale Operator / Customer Service Rep - 2nd Shift

Detroit Salt Company•Lyons, KS

6d•Onsite

About The Position

As the Scale Operator/ Customer Service Representative (CSR) at Lyons Salt Company, you will provide customer service duties for the markets serviced by the Lyons, KS facility and general support to the area sales manager. This critical role works closely with customers, salespersons, and vendors to maintain an effective supply chain management process and helps to ensure the shipping function runs efficiently by checking truck drivers in/out, answering phones, and providing customer service that is second to none.

Requirements

High School diploma, general education degree (GED) or equivalent required
Minimum of one (1) year experience in office or call center setting
Proven ability to work effectively as a team member in an office setting required
In depth understanding of customer service and general administrative principles and practices
Highly proficient level of computer skills with Microsoft Office applications is required (Word, Excel, Access, Outlook)
Ability to operate simple office equipment sufficiently to perform job (i.e. computer, email, copier, fax)
Strong interpersonal and communication skills are required – both written and verbal
Must have excellent organizational and time management skills with ability to prioritize, meet deadlines, and complete multiple tasks
Must be able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Must have strong record keeping and follow through skills; including detail, accuracy and thoroughness
Must be able to stand/walk for extended periods of time
Capable of working independently with limited supervision
Demonstrated ability to make decisions and resolve problems
Ideal candidate should be honest, assertive and systematic
Should be able to add, subtract, multiply, and divide all units of measure using whole numbers, common fractions, and decimals
Regular attendance within defined schedule is required

Nice To Haves

Associate degree in business related field or equivalent experience preferred
Three (3) years’ experience in a high volume, Customer Service related position preferred
Previous experience in an industry related field such as: chemical, minerals, distribution, salt, etc. preferred
Previous experience in facilitating sales through an inside sales function is preferred
Previous experience with order entry software and/or inventory management system(s)
The ideal candidate will be a customer focused professional who enjoys working in a fast paced, detail oriented, high-pressured environment

Responsibilities

Receive customer orders, input orders into the system, and work with the handler/carrier to ensure that the order is fulfilled correctly and timely
Obtain/update customer set up information and work with credit manager to establish approved level of credit on account
Receive, respond to, and resolve all customer inquiries
Check trucks in upon arrival at Lyons, KS facility ensuring proper order confirmation number and necessary check-in documents
Dispatch trucks to the proper loading point or stage trucks appropriately for efficient loading
After loading and prior to exit from facility, check trucks out by weighing trucks, entering weights into order entry system, verifying trucks received proper product(s), and printing bill of ladings
Work with customers, salespersons, and vendors to maintain an effective supply chain management process
Proof & email customer invoices (daily) and customer statements (monthly)
Prepare samples of products produced at the Lyons, KS facility and distribute to customers (or potential customers) per area salesperson requests
Ensure adequate supply of product samples on hand for periodic trade shows
Ensure area salesperson(s) have sufficient product sample supply on hand
knowledgeable of product lines, prices, available carriers, lead times, and similar data, as required
Comply with established month end procedures and reports
Other administrative/clerical duties as assigned