Scale House Operator (Cashier)

Burrtec Waste Industries•Riverside, CA

2d•$24 - $25

About The Position

Burrtec is hiring a Scale House Operator for its Fontana/West Valley Material Recovery Facility division. The position provides customer service to face-to-face and telephone customers, helping them understand facility rules and completing transactions accurately. The role involves managing traffic flow, handling cash and deposits, identifying vehicles and account trucks, and recording gross and tare weights in the company’s in-house system. The stated salary range is $24.00 to $25.35 per hour.

Requirements

Previous customer service experience is required.
Strong face-to-face customer service orientation and interpersonal skills.
Good oral and written English communication skills.
Good listening skills and ability to elicit information.
Ability to establish and maintain effective, professional, and calm working relationships with customers and coworkers.
Flexibility and ability to handle multiple tasks.
Attention to detail and concern for quality.
Computer skills and ability to operate a 10-key calculator.
Ability to learn, interpret, and apply policies and procedures correctly.
Ability to count money accurately and calculate change.
Ability to stand and/or sit for prolonged periods, up to 8 hours or more per day.
Manual dexterity and vision sufficient to operate a personal computer for extended periods without abnormal hand, wrist, or eye strain.
Hearing sufficient to understand in-person and telephone conversations.
Ability to work overtime, weekends, and holidays.

Nice To Haves

Cash-handling experience.
Prior experience in the waste industry.
Spanish bilingual skills.

Responsibilities

Understand and communicate facility rules and regulations to customers in person and by telephone.
Log into the necessary in-house system terminals to begin daily transactions.
Control traffic using traffic control lights.
Count and record daily cash on the opening cash sheet.
Ask customers required questions about materials, unacceptable items, and jurisdiction to ensure accurate transactions.
Identify vehicle types and use the estimated vehicle weight table to transact deposits on inbound public loads.
Accurately count customer payments and deposits, check bills for counterfeits, and follow cash-handling policies.
Record deposits in the in-house system and highlight the deposit amount on the customer receipt.
Accurately make change and count it back to customers.
Identify truck numbers on account customer vehicles.
Follow deputy weigh master rules and guidelines.
Enter gross and tare weight indicator readouts accurately in the in-house system.
Use the correct terminal when weighing and transacting with customers.
Provide customer service to the public in person and by telephone.