Scale Clerk Operator

Vulcan Materials Company•Frisco, CO

About The Position

The Scale Clerk Operator operates truck scales to ensure products and materials are accurately weighed before leaving Company premises and that weights are recorded correctly for billing. The role requires knowledge of products, inventories, material locations, customer hauling trucks and their capacities, and state highway weight regulations. The operator manages daily cash sales and collects cash, checks, and credit card payments while providing professional customer service and coordinating with sales, dispatch, load-out personnel, and plant staff. The schedule may need to be flexible to meet customer demand. The work is primarily in an office setting and involves operating and maintaining scales, preparing customer tickets, handling office duties, and communicating with customers. The position may require extended sitting or standing, bending, stooping, reaching, and walking on uneven surfaces. The environment may be stressful, noisy, and dusty. Travel of 10% may be required to provide coverage at another plant.

Requirements

High school diploma or equivalent.
Effective oral and written communication skills.
Strong math skills.
Ability to provide excellent customer service to drivers and other customers.
Ability to work independently and as part of a team.
Organizational skills, workload prioritization, and attention to detail.
Self-motivated, dependable, timely, and reliable.
Ability to work in a fast-paced and stressful environment.
Knowledge of weighing equipment and procedures.
Ability to use computerized equipment and technology.
Proficiency in software packages relevant to the position.
Ability to work a flexible or unusual schedule as needed based on customer demand.
Ability to perform required physical activities, including extended sitting or standing, bending, stooping, reaching above the shoulders, and walking on uneven surfaces.
Ability to work in an environment that may be noisy and dusty.
Ability to travel, including providing coverage at another plant when requested.

Nice To Haves

Preferred 2–4 years of prior customer service experience, preferably weighing materials in an aggregate setting.

Responsibilities

Weigh and record incoming materials, including gasoline, diesel fuel, explosives, and scrap sales.
Record weights accurately and legibly on weight tickets or other documentation.
Maintain the cash fund accurately and report discrepancies.
Operate truck scales and generate correct customer tickets.
Resolve weight discrepancies by recalibrating scales or reweighing materials.
Maintain and calibrate weighing equipment according to manufacturer specifications.
Comply with laws and regulations governing the weighing of materials.
Greet customers professionally and politely.
Maintain the office in a neat and professional manner.
Communicate with customers to bill transactions correctly.
Handle cash sales and collect cash, checks, and credit card payments.
Listen to customer issues or complaints and work to resolve them through communication with the sales or dispatch department.
Answer phones and handle office duties and projects as requested.
Prepare scales for daily use and work with Plant Admin Support Supervisors to troubleshoot and repair issues.
Direct customers to piles and instruct load-out personnel regarding customer needs.
Open and close the ticketing window as needed.
Multitask while ticketing materials, answering phones, communicating with customers, and entering data into the computer.
Perform other duties as assigned.