Scale Clerk Operator

Vulcan Materials Company•Lubbock, TX

About The Position

The Scale Clerk Operator operates truck scales to accurately weigh products before they leave Company premises and records weights for billing. The role requires knowledge of products, inventories, material locations, state highway weight regulations, and customer hauling trucks and their capacities. The position also manages daily cash sales and collects cash, checks, and credit card payments. Strong interpersonal skills are needed to work with internal and external customers. The schedule may need to be flexible and accommodate unusual hours based on customer demand. The position works in an office setting and may involve extended sitting or standing, bending, stooping, reaching, walking on uneven surfaces, and working in noisy or dusty conditions. It requires multitasking while ticketing materials, answering phones, communicating with customers, and entering computer data. Travel of 10% may be required to provide coverage at another plant.

Requirements

High school diploma or equivalent.
Effective oral and written communication skills.
Strong math skills.
Ability to provide excellent customer service to drivers and other customers.
Ability to work independently and as part of a team.
Organizational skills, workload prioritization, and attention to detail.
Self-motivated, dependable, timely, and reliable.
Ability to work in a fast-paced environment.
Knowledge of weighing equipment and procedures.
Ability to use computerized equipment and technology.
Proficiency in software packages relevant to the position.

Nice To Haves

Preferred 2–4 years of prior customer service experience, preferably in an aggregate setting weighing materials.

Responsibilities

Weigh and record incoming materials, including gasoline, diesel fuel, explosives, and scrap sales.
Record weights accurately and legibly on weight tickets or other documentation.
Maintain the cash fund accurately and report discrepancies.
Operate truck scales and generate correct customer tickets.
Resolve weight discrepancies by recalibrating scales or reweighing materials.
Maintain and calibrate weighing equipment according to manufacturer specifications.
Comply with applicable laws and regulations governing the weighing of materials.
Greet customers professionally and politely.
Maintain the office in a neat and professional manner.
Communicate clearly with customers to bill transactions correctly.
Handle cash sales by collecting cash, checks, and credit card payments.
Listen to customer issues or complaints and work to resolve them through communication with the sales or dispatch department.
Answer phones and handle office duties and projects as requested.
Prepare scales for daily use and work with Plant Admin Support Supervisors to troubleshoot and repair issues.
Direct customers to material piles and inform load-out personnel of customer needs.
Perform other duties as assigned.