Scale Attendant

Coastal Waste & Recycling Inc • Naples, FL

3d

About The Position

The Scale Attendant supports post-collection facility operations by operating the truck scale system, accurately processing customer transactions, verifying materials and account information, and maintaining records. The role serves as an administrative hub for the facility and helps provide customers with a safe, professional, and service-focused experience. The Scale Attendant works closely with Operations leadership, Facility Traffic Coordinators, Dispatch, and equipment operators to support safe and efficient daily operations.

Requirements

• One or more years of experience in customer service, administrative support, cashiering, transportation, logistics, dispatch, scale operations, or another customer-facing role.
• Strong attention to detail and excellent data-entry accuracy.
• Excellent communication and customer service skills.
• Basic computer proficiency, including Microsoft Office and data-entry systems.
• Strong organizational and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment while maintaining accuracy.

Nice To Haves

• Experience operating truck scale software.
• Experience with cash handling, waste and recycling, transportation, logistics, or environmental services.
• Bilingual English/Spanish or English/Creole skills.

Responsibilities

• Operate computerized truck scale systems to process inbound and outbound vehicles accurately.
• Verify customer information, account details, material types, and transaction documentation.
• Process scale tickets, receipts, invoices, and customer transactions accurately.
• Collect payments and process cash, credit card, check, and account transactions when applicable.
• Guide customers on disposal procedures, accepted materials, pricing, and facility operations.
• Determine whether incoming materials are acceptable and communicate questionable loads to Operations leadership.
• Maintain accurate transaction records, reports, and supporting documentation.
• Coordinate with Operations leadership, Facility Traffic Coordinators, Dispatch, and equipment operators to support daily operations.
• Help maintain safe and efficient customer traffic flow throughout the facility.
• Perform clerical duties, including data entry, filing, answering phones, and recordkeeping.
• Maintain a clean, organized, and professional scale house.
• Identify and report customer concerns, operational issues, safety hazards, and equipment concerns.

Benefits

• Competitive pay.
• Comprehensive medical, dental, and vision benefits.
• 401(k) with company match.
• Paid time off and holidays.
• Employee referral program.
• Career growth and professional development opportunities.
• Opportunity to work in a fast-paced operational environment where every day is different.
• Collaborative team culture built on safety, integrity, and customer service.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed