Scale House Attendant

Capital Waste Services LLC•Hiram, GA

About The Position

The Scale House Attendant accurately weighs, records, and processes vehicles entering and leaving a landfill, transfer station, or waste processing facility. The role serves as a first point of contact for customers, drivers, and vendors and supports proper documentation, billing, payment handling, and compliance with company and regulatory requirements. The position operates computerized truck scale systems, verifies customer and material information, classifies materials for billing and acceptance, processes payments, issues receipts and tickets, balances daily receipts, and maintains transaction and account records. The attendant directs customers and drivers to appropriate areas, monitors incoming loads, reports unusual or prohibited materials, assists with special-waste documentation, answers calls, and performs administrative and recordkeeping duties. The scale house, office, and surrounding work area must be kept clean and professional. Work is performed primarily in a scale house office, with regular interaction with drivers and customers and frequent exposure to outdoor weather when assisting customers or inspecting loads. The role may also involve exposure to dust, dirt, noise, odors, and heavy equipment operations. Saturdays, some holidays, or modified schedules may be required based on operational needs.

Requirements

High school diploma or GED.
Strong customer service and communication skills.
Ability to accurately enter and maintain data records.
Proficiency with computers, Microsoft Office Suite, and scale software systems.
Basic mathematical and accounting skills.
Ability to work independently and make sound decisions.
Strong attention to detail and organizational skills.
Ability to maintain confidentiality and professionalism.
Ability to sit for extended periods while operating computer and scale systems.
Ability to stand, walk, bend, and reach as needed throughout the workday.
Ability to lift and carry up to 25 pounds occasionally.
Visual ability to inspect loads and read documents, computer screens, and scale tickets.
Ability to communicate effectively in person and by telephone.

Nice To Haves

One year of customer service, cashiering, administrative support, or scale operation experience.
Experience in waste management, landfill operations, transportation, logistics, or construction industries.
Experience handling cash and balancing receipts.

Responsibilities

Operate computerized truck scale systems to accurately weigh inbound and outbound vehicles.
Verify customer information, material types, and disposal destinations.
Classify materials to ensure accurate billing and compliance with facility acceptance guidelines.
Receive and process cash, credit card, account charges, and other forms of payment.
Issue receipts, tickets, and related documentation to customers and drivers.
Balance daily cash receipts and reconcile transactions.
Maintain accurate records of waste volumes, customer accounts, and daily transactions.
Direct customers and drivers to appropriate disposal, unloading, or recycling areas.
Monitor incoming loads and notify site management of unusual, prohibited, or special waste materials.
Assist with documentation and reporting for special waste acceptance.
Answer telephone calls and provide information regarding operating hours, accepted materials, pricing, and site procedures.
Maintain organized records and filing systems in accordance with company policies.
Keep the scale house, office, and surrounding work area clean and professional.
Communicate effectively with drivers, customers, site personnel, and management.
Assist with administrative tasks, data entry, reporting, and other duties as assigned.