SCA Archived Records Support Specialist

Mano Lani•Marietta, GA

5d•$21 - $24•Onsite

About The Position

The SCA Archived Records Support Specialist supports the GAARNG G-1 archived records program at the Clay National Guard Center in Marietta, Georgia. The role locates, retrieves, processes, and securely distributes medical and personnel records for current and former service members and the Department of Veterans Affairs (DVA). It is customer-facing and requires attention to detail, timely service, and strict compliance with privacy requirements. The position handles personally identifiable information (PII) and protected health information (PHI) and must follow ARNG and AR data protection standards and system protocols. The role may involve working at a computer for extended periods and occasional travel by vehicle to other locations. Mano Lani LLC reserves the right to modify duties and assignments based on business needs.

Requirements

U.S. citizenship and ability to obtain and maintain a security clearance.
1–3 years of experience working with sensitive medical and/or personnel records and maintaining confidentiality.
Strong administrative skills in tracking, documentation, correspondence, and report preparation.
High attention to detail and ability to meet strict deadlines and accuracy standards.
Strong customer service skills and ability to communicate clearly and professionally.
Proficiency with Microsoft Excel and common office tools.
Ability to follow established procedures and comply with privacy and data protection requirements, including HIPAA.

Nice To Haves

Familiarity with military records processes and/or ARNG administrative environments.
Experience with records systems such as iPERMS, HRR, SRAS, and SAFE, or similar secure file transfer tools.

Responsibilities

Locate and retrieve medical and personnel records for current and former service members using approved database systems.
Retrieve personnel records in iPERMS and initiate state archive requests when records are unavailable.
Retrieve medical records from HRR and manage records requests through SRAS.
Copy, retain, and distribute received records according to ARNG retention and distribution guidelines.
Submit requested records to the DVA using approved methods, including SAFE file exchange, and follow DVA submission requirements.
Serve as a point of contact for records inquiries from the DVA and current or former service members, and resolve requests within required timelines.
Maintain a daily Excel records tracker documenting requests, retrievals, distribution status, and related notes.
Prepare and edit correspondence, forms, and reports related to records requests and program support.
Receive and distribute mail and internal correspondence within required timelines.
Conduct routine quality control checks for completeness, consistency, and accuracy, and report findings as directed.
Ensure HIPAA compliance for all releases of information and securely transmit records using COR-approved systems.
Provide records support to Recruiting and Retention staff in compliance with ARNG sharing guidelines.
Support improvements to records collection, storage, retrieval, tracking, and reporting methods, and document processes as required.