Save Team Representative

ADT • Jacksonville, FL

5h • Onsite

About The Position

Save Sales Representatives handle inbound calls from prospects seeking to cancel a previously scheduled appointment or installation. They engage with Security and Smart Home customers to understand their original needs and offer solutions to resolve issues or concerns. Using consultative sales skills, they explain product benefits and features, overcome objections, and close sales. The role is based at ADT’s Jacksonville, Florida contact center.

Requirements

• High school diploma or equivalent.
• Customer service, technical support, onboarding, and/or call center experience.
• Ability to read and comprehend simple instructions and correspondence, write straightforward explanations and routine correspondence, ask effective questions, and communicate clearly with proper grammar and vocabulary.
• Ability to show empathy and understanding when addressing customer issues, including sensitive or emotionally escalated calls.
• Consultative sales skills to explain product benefits and features, overcome objections, and close sales.
• Common-sense reasoning and ability to follow detailed written or oral instructions and solve problems involving a few concrete variables in standardized situations.
• Adaptability to unforeseen situations and ability to make customer-focused decisions with integrity, empathy, and compassion.
• Ability to learn the client’s processes, products, and services through initial and ongoing training.
• Computer skills, including listening and responding while entering information into automated systems and learning to navigate client-specific screens in a Windows environment.
• Must pass a background check and drug screen.
• Must maintain regular and acceptable attendance and be available to work onsite for hours determined by ADT’s business needs.

Responsibilities

• Maintain expert-level knowledge of ADT products, how they work, and applicable sales offers and promotions.
• Resolve customer concerns and close installation sales using active problem-solving and de-escalation skills.
• Accurately and thoroughly process changes and updates to prospective accounts.
• Follow through on promises made to customers.
• Meet or exceed monthly minimum goals, which may change.
• Perform other duties as assigned.

Benefits

• Access to healthcare benefits.
• 401(k) plan with company match.
• Short-term and long-term disability coverage.
• Life insurance.
• Wellbeing benefits.
• Paid time off, with up to 120 hours accrued during the first year and an increased accrual rate after the first year.
• Six paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED