Save Team Representative

ADT • Newport, KY

6h • Onsite

About The Position

Save Sales Representatives handle inbound calls from prospects seeking to cancel a previous appointment or installation date. They engage with Security and Smart Home customers to understand their original needs and offer solutions to address issues or concerns. Using consultative sales skills, representatives explain product benefits and features, overcome objections, and close sales. The role is based at ADT’s Newport, Kentucky contact center and requires on-site work.

Requirements

• High school diploma or equivalent.
• Customer service, technical support, onboarding, and/or call center experience.
• General knowledge of sales terminology, concepts, practices, and processes.
• Ability to read and understand simple instructions and short correspondence, write straightforward explanations and routine correspondence, ask effective questions, and communicate clearly and concisely with proper grammar and vocabulary.
• Ability to respond empathetically to customer issues and handle sensitive or emotionally escalated calls.
• Consultative sales skills, including explaining product benefits and features, overcoming objections, and closing sales.
• Ability to apply common-sense reasoning to written and oral instructions and address problems involving a few concrete variables in standardized situations.
• Adaptability in unforeseen situations, with the ability to remain customer-focused and make empowered decisions with integrity, empathy, and compassion.
• Ability to gain in-depth knowledge of the client's processes, products, and services through initial and ongoing training.
• Computer skills to listen and respond while entering information into automated systems, and ability to learn client-specific screens in a Windows environment.
• Must pass a background check and drug screen.
• Must maintain regular and acceptable attendance and be willing and available to work on-site and for the hours ADT determines necessary or desirable.

Responsibilities

• Maintain expert-level knowledge of ADT products, how they work, and applicable sales offers and promotions.
• Resolve customer concerns and close installation sales using active problem-solving and de-escalation skills.
• Accurately and thoroughly process changes and updates to prospective customer accounts.
• Follow through on promises made to customers.
• Meet or exceed monthly minimum goals, which may change.
• Perform other duties as assigned.

Benefits

• Healthcare benefits
• 401(k) plan with company match
• Short-term and long-term disability coverage
• Life insurance
• Wellbeing benefits
• Paid time off, with accrual up to 120 hours in the first year and an increased accrual rate after the first year
• Six paid holidays
• Hourly pay of $11 plus commission, based on experience and qualifications

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED