SAP Delivery Manager – Alpharetta GA

DXC Technology•Alpharetta, GA

1d•Onsite

About The Position

DXC Technology is seeking an SAP Delivery Manager to lead end-to-end delivery of SAP programs, projects, enhancements, and application management services. The role oversees SAP S/4HANA implementations, transformations, upgrades, migrations, and support engagements, ensuring delivery meets contractual, financial, quality, and client objectives. The manager establishes delivery governance and reporting, monitors performance and risk, coordinates releases and production support, and drives service improvements. The position provides oversight across SAP functional and technical teams and coordinates integration between SAP and non-SAP applications. It serves as a senior contact for client executives and internal account teams, manages stakeholder relationships and escalations, and aligns the SAP roadmap with client priorities. Responsibilities also include managing budgets and commercial matters, supporting account growth and pursuits, leading global teams and resource planning, and promoting innovation, automation, security, and compliance. This is an on-site position in Alpharetta, Georgia, requiring four days per week in the office. Applicants must be authorized to work in the United States without current or future employer sponsorship and must be U.S. citizens or lawful permanent residents.

Requirements

Bachelor's degree in Information Technology, Computer Science, Business, Engineering, or a related discipline.
At least 8 years of SAP experience, including significant experience leading enterprise SAP delivery.
Demonstrated experience managing SAP implementation, transformation, or AMS engagements.
Strong knowledge of SAP S/4HANA and enterprise SAP environments.
Experience leading large, globally distributed SAP teams.
Strong understanding of program governance, SLA/KPI management, financial management, risk management, and resource planning.
Experience managing executive-level client relationships.
Strong leadership, communication, negotiation, and escalation-management skills.
Demonstrated ability to manage multiple SAP workstreams simultaneously.
Must be authorized to work in the United States without current or future employer sponsorship.
Must be a U.S. citizen or lawful permanent resident (Green Card holder).

Nice To Haves

At least 2 years of delivery, program, or service management experience.
SAP S/4HANA implementation or transformation experience.
Experience managing complex SAP AMS engagements.
Experience with SAP RISE, private cloud, or public cloud environments.
Familiarity with SAP BTP, Fiori, Integration Suite, Analytics Cloud, Business AI, or related technologies.
Experience with Agile, DevOps, and ITIL service-management practices.
Experience supporting RFPs, proposals, solution development, and SAP pursuits.
PMP, ITIL, SAFe, Scrum, SAP, or cloud certifications.

Responsibilities

Lead end-to-end delivery of SAP programs, projects, enhancements, and application management services.
Manage SAP S/4HANA implementations, transformations, upgrades, migrations, and application support engagements.
Establish delivery governance, operating rhythms, dashboards, and executive reporting.
Ensure achievement of contractual SLAs, KPIs, milestones, budgets, and quality objectives.
Monitor delivery performance and proactively address risks, issues, dependencies, and escalations.
Coordinate SAP releases, enhancements, testing, cutover, hypercare, and production support.
Establish service improvement plans to improve system stability, delivery efficiency, and customer satisfaction.
Provide delivery oversight across SAP functional and technical workstreams and ensure effective integration between SAP and non-SAP applications.
Partner with SAP architects and functional leaders to ensure solutions meet business, technical, security, and performance requirements.
Serve as a senior delivery contact for client executives, business leaders, IT leadership, and internal account teams.
Lead governance meetings, executive reviews, and operational service reviews; communicate delivery performance, risks, financials, and priorities.
Manage critical client escalations and establish recovery plans while aligning the SAP roadmap with client business priorities.
Manage delivery budgets, forecasts, costs, resource utilization, profitability, scope changes, and commercial impacts.
Identify opportunities to improve margins through delivery optimization, automation, and onshore, nearshore, and offshore staffing models.
Support contract renewals and extensions.
Identify opportunities to expand SAP services and partner with sales, solutioning, account leadership, and subject matter experts on new opportunities.
Support SAP RFPs, RFIs, proposals, estimates, presentations, and client pursuits.
Lead global SAP delivery teams and develop resource and capacity plans.
Monitor utilization, staffing requirements, skills, and performance; coordinate onshore, nearshore, and offshore teams.
Provide leadership, mentoring, and direction to SAP team members while promoting collaboration, accountability, learning, and quality.
Identify automation opportunities and lead continuous improvement initiatives to reduce incidents, improve service quality, and lower delivery costs.
Partner with clients to evaluate emerging SAP capabilities and promote technologies that support measurable business outcomes.
Identify and mitigate SAP program and operational risks.
Ensure compliance with client security, regulatory, audit, and contractual requirements, and maintain governance, controls, documentation, and audit readiness.
Coordinate with cybersecurity, infrastructure, cloud, architecture, and compliance teams and ensure timely resolution of critical SAP incidents and production issues.