SAP Delivery Manager – Alpharetta GA

DXC Technology•Alpharetta, GA

5d•Onsite

About The Position

DXC Technology is hiring an SAP Delivery Manager to lead SAP programs, projects, enhancements, and application managed services (AMS) for clients. The role oversees SAP S/4HANA implementations, transformations, upgrades, migrations, and support engagements, ensuring delivery meets contractual, financial, quality, and customer objectives. It establishes delivery governance and reporting, monitors performance, manages risks and escalations, and coordinates releases, testing, cutovers, hypercare, and production support. The manager provides oversight across SAP functional and technical workstreams and partners with architects and functional leaders to ensure solutions meet business and technical requirements. The position also serves as a senior client contact, managing executive relationships, governance reviews, transparent communications, and alignment between SAP roadmaps and client priorities. Additional responsibilities include financial and commercial management, account growth, global team leadership, innovation and continuous improvement, and risk, security, and compliance oversight. Success may be measured through SLA and KPI achievement, delivery performance, client satisfaction, system stability, profitability, utilization, incident reduction, automation savings, successful releases and transformations, and account growth. This is an on-site position in Alpharetta, Georgia, requiring four days per week in the office. Candidates must be authorized to work in the United States without current or future employer sponsorship and must be U.S. citizens or lawful permanent residents.

Requirements

Bachelor's degree in Information Technology, Computer Science, Business, Engineering, or a related discipline.
8+ years of SAP experience, with significant experience leading enterprise SAP delivery.
Demonstrated experience managing SAP implementation, transformation, or AMS engagements.
Strong knowledge of SAP S/4HANA and enterprise SAP environments.
Experience leading large, globally distributed SAP teams.
Strong understanding of program governance, SLA/KPI management, financial management, risk management, and resource planning.
Experience managing executive-level client relationships.
Strong leadership, communication, negotiation, and escalation-management skills.
Demonstrated ability to manage multiple SAP workstreams simultaneously.
Must be authorized to work in the United States without current or future employer sponsorship; must be a U.S. citizen or lawful permanent resident.

Nice To Haves

2+ years of delivery, program, or service management experience is preferred.
SAP S/4HANA implementation or transformation experience.
Experience managing complex SAP AMS engagements.
Experience with SAP RISE, private cloud, or public cloud environments.
Familiarity with SAP BTP, Fiori, Integration Suite, Analytics Cloud, Business AI, or related technologies.
Experience with Agile, DevOps, and ITIL service-management practices.
Experience supporting RFPs, proposals, solution development, and SAP pursuits.
PMP, ITIL, SAFe, Scrum, SAP, or cloud certifications are beneficial.

Responsibilities

Lead end-to-end delivery of SAP programs, projects, enhancements, and AMS services, including S/4HANA implementations, transformations, upgrades, migrations, and application support.
Establish delivery governance, operating rhythms, dashboards, and executive reporting; ensure achievement of SLAs, KPIs, milestones, budgets, and quality objectives.
Monitor delivery performance and address risks, issues, dependencies, and escalations; coordinate releases, enhancements, testing, cutover, hypercare, and production support.
Develop service improvement plans to improve system stability, delivery efficiency, and customer satisfaction.
Provide delivery oversight across SAP functional and technical workstreams and coordinate teams supporting relevant SAP modules, platforms, and technologies.
Ensure effective integration between SAP and non-SAP applications and partner with architects and functional leaders to meet business, technical, security, and performance requirements.
Serve as a senior delivery contact for client executives, business leaders, IT leadership, and internal account teams; lead governance meetings, executive reviews, and operational service reviews.
Maintain transparent communication about delivery performance, risks, financials, and priorities; manage critical client escalations and recovery plans and align the SAP roadmap with client priorities.
Manage delivery budgets, forecasts, costs, resource utilization, profitability, scope changes, change requests, and commercial impacts; support contract renewals and extensions.
Identify margin improvement opportunities through delivery optimization, automation, and staffing models.
Identify opportunities to expand SAP services and partner with sales, solutioning, account leadership, and subject matter experts on pursuits, proposals, estimates, and presentations.
Lead global SAP delivery teams; develop resource and capacity plans, monitor utilization and performance, coordinate onshore, nearshore, and offshore teams, and mentor team members.
Identify opportunities to automate processes and lead continuous improvement initiatives to reduce incidents, improve quality, and lower costs.
Partner with clients to evaluate emerging SAP capabilities and promote technology adoption where it supports measurable business outcomes.
Identify and mitigate program and operational risks; ensure compliance with security, regulatory, audit, and contractual requirements and maintain governance, controls, documentation, and audit readiness.
Coordinate with cybersecurity, infrastructure, cloud, architecture, and compliance teams and ensure timely resolution of critical SAP incidents and production issues.