IT Site Lead (Alpharetta, GA)

Curve Dental•Alpharetta, GA

12d•Onsite

About The Position

The IT Site Lead is an on-site, hands-on role responsible for day-to-day technology supporting the Alpharetta, Georgia office, with assistance on other company needs as assigned. The role owns the hardware, network, Google Workspace, and SaaS tools used by staff, while providing support when problems arise and helping keep technology running reliably. The position supports local and remote employee onboarding and offboarding, administers access and endpoint controls, maintains IT assets and documentation, and helps ensure office practices comply with company security policies, including HIPAA and PHI handling. It also contributes to service management, incident response, audits, tool evaluations, and change management.

Requirements

At least 4 years of experience in IT support, systems administration, or service desk work, with progressive responsibility.
Working knowledge of the Google Workspace admin console for user, group, and access management.
Ability to support a mixed Windows, macOS, and Linux fleet, Android and iOS mobile devices, telecommunications and conference hardware, and hardware- and software-level troubleshooting.
Working knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, VPN, LAN, WLAN, WAN, VLAN, switching, and firewalls.
Practical understanding of information security, including identity and access management, endpoint security, and patching discipline.
Excellent communication skills, including the ability to tailor communication to technical and non-technical audiences.
Strong time management and self-direction, with the ability to own problems end-to-end without close oversight.

Nice To Haves

Experience in a HIPAA-regulated or otherwise compliance-regulated environment.
Certifications related to the responsibilities of the role.
Comfort leading IT responses to identity-driven threats, including suspicious login attempts or activity and access anomalies.
Experience with project tracking or ticketing tools such as Jira, ServiceNow, or Zendesk.

Responsibilities

Install, configure, troubleshoot, and maintain Windows, macOS, and Linux end-user hardware and peripherals for Alpharetta office staff.
Perform Google Workspace administration, including access changes, account onboarding and offboarding, MFA compliance, group membership, and shared drive permissions.
Maintain office network and server systems, including switches, wireless, VPN, and NAS, and resolve connectivity issues.
Implement and maintain endpoint management, security, MFA, patching, and access controls in accordance with company security policy.
Assist with developing and enforcing local IT policies and procedures, incident response, and applicable ITSM best practices.
Manage hardware inventory and lifecycle for office and remote assets, including procurement, tagging, labeling, chain-of-custody documentation for sensitive equipment, and decommissioning.
Conduct software audits to identify unused or over-deployed licenses and follow up to reduce cost and complexity.
Manage onboarding and offboarding for new hires in Alpharetta and remote locations, including hardware provisioning, equipment recovery and re-provisioning, and timely stakeholder coordination.
Provision and manage local staff access to SaaS applications, including SSO, license assignment, roles, and permissions, within established access models.
Support compliance with company policies, including HIPAA and PHI handling, and partner with Security on audits and remediation.
Triage and resolve office staff service desk tickets, escalate issues when appropriate, and document fixes for the team.
Maintain documentation and evidence for access-related requests.
Gather local requirements and support office rollouts as part of evaluations of new tools and services.
Ensure changes follow established change management procedures and provide best-practice guidance for aligning IT services with business needs.