SAP Application Support Specialist- Bilingual (Korean/ English)

Woongjin•Plano, TX

22h

About The Position

WOONGJIN INC. is seeking a bilingual Korean/English SAP Application Support Specialist to provide Tier 1 Voice of Customer (VOC) support for a major client, a multinational consumer electronics manufacturing and retail company. The position supports business-critical systems in a global SAP S/4HANA environment and requires technical expertise, analytical skills, and professional communication. Direct SAP experience is preferred but not required; candidates with strong software development and problem-solving capabilities are encouraged to apply.

Requirements

Bachelor’s degree in Computer Science, Information Technology, or a related discipline.
At least 2 years of software development experience, such as VB, C#, Java, or equivalent technologies.
Ability to interpret and analyze complex source code and technical documentation.
Strong analytical, diagnostic, and problem-solving abilities.
Excellent communication and interpersonal skills, including the ability to interact effectively across teams and client organizations.
Strong organizational and time management skills, with the ability to prioritize and manage multiple tasks concurrently.
High degree of professionalism, accountability, and customer service orientation.
Bilingual Korean and English.

Nice To Haves

Exposure to SAP environments; SAP S/4HANA experience is preferred.
Experience with database modeling using an RDBMS such as Oracle, MS SQL, or MariaDB.
Understanding of and experience with the system development lifecycle.
Prior experience in client-facing roles.

Responsibilities

Provide Tier 1 VOC support to end users operating on the SAP S/4HANA platform.
Investigate, analyze, and troubleshoot reported issues, escalating them to higher support tiers as appropriate.
Review source code and system configurations to assist with identifying root causes.
Collaborate with internal IT, SAP functional, and technical teams to resolve incidents effectively.
Document customer interactions, issue details, and resolutions according to established procedures.
Communicate technical findings clearly and professionally to technical and non-technical audiences.
Support continuous improvement initiatives to enhance support efficiency and customer satisfaction.