Santaland Train Usher, Herald Square - Full Time (TEMP)

Macy's•New York, NY

3d•Onsite

About The Position

The Macy’s Santaland Train Station Usher is an ambassador of Santaland charged with helping to spread cheer and goodwill among guests while also performing operational duties for the attraction. This position is responsible for customer service, entertainment, and crowd control throughout the Macy’s Santaland attraction. This position is responsible for greeting and checking in all guests to the attraction. Candidates must pass background checks and commit to potential work on evenings and weekends during the holiday season.

Requirements

Candidates must pass background checks
Knowledge of a second language helpful
Strong interpersonal and communication skills
Ability to effectively communicate with and direct children
Basic math functions such as addition, subtraction, multiplication and division
Must have the ability to work independently with minimal supervision
Must be able to multitask in a fast paced environment
Present a professional image consistent with Macy's brand values
Crowd control experience with both adults and children required
Exceptional customer service skills required
Prolonged standing and walking required
Able to work a flexible schedule and available to work retail hours which may include day, evening, weekends and/or holidays

Nice To Haves

Second language/ ASL a plus
Effective communicator
Leadership
Customer Service
Punctuality
Cheerful and enthusiastic disposition
Ability to engage and entertain children
Must be comfortable working in crowded areas and confined spaces

Responsibilities

Greet all Macy’s Santaland guests with consistent cheerful and holiday disposition
Answer questions from visitors entering the attraction
Review guest reservations and check in guests on proprietary equipment
Assist guests with creating a reservation as needed
Always maintain a cheerful, upbeat demeanor while working in the attraction in front of guests
Maintain secular conversations with guests
Always be in Usher costume or uniform (provided by Macy’s)
Always remain in character
Memorize and perform light scripted dialogue that pertains to various areas throughout the attraction
Direct and expedite guest entry into the queue line
Assist with crowd control while maintaining a cheerful disposition
Entertain guests while waiting in queue lines
Regular, dependable attendance & punctuality