Santaland Supervisor, Herald Square - Full Time (TEMP)

Macy's•New York, NY

3d•Onsite

About The Position

Reporting to the Santaland Management team, the Village Supervisor team is responsible for maintaining the daily schedule and operations for Santa performers and overseeing proper flow of the Village operation. This role works closely with Macy’s Santaland management and support staff throughout the attraction to ensure guest flow is not greatly disrupted by shift changes and that all shift changes happen in a discrete manner to maintain the magic of the attraction.

Requirements

Communication Skills: Knowledge of a second language helpful
Strong interpersonal and communication skills
Mathematical Skills: Basic math functions such as addition, subtraction, multiplication and division
Reasoning Ability : Must have the ability to work independently with minimal supervision
Must be able to multitask in a fast paced environment
Present a professional image consistent with Macy's brand values
Effective communicator
Leadership
Organizational skills
Troubleshooting skills
Ability to train others for the duties of their positions
Customer service
Event Operations experience
Personal Assistant experience
Administrative experience
Scheduling experience

Nice To Haves

Knowledge of a second language helpful

Responsibilities

Oversee the daily Santa appearance schedule (facilitating switches, breaks, and lunch breaks) based on the pre-existing staff and operating schedules.
Maintain Santa’s physical well-being and appearance while he is within the attraction in front of guests.
Work with the Santaland Managers to maintain a smooth and constant flow of traffic through Santaland.
Assisting Managers and Macy’s Studios with pre-season training of Santa.
Ensure that all shifts are covered appropriately (facilitating shift changes and absence cover as necessary).
Assist on select special event and staffing based on needs requested by Santaland Operations Manager.
Maintain order and morale in the Santa dressing room area.
Work closely with Costume Staff and Wig team to assure Santa appearance aligns with the Macy’s guidelines and expectations.
Assist all village staff (Elves, Photographers, Performers) with any issues that are presented throughout the day.
Assist guests with possible re-shoots of Santa photos.
Assist guest with special requests and/or accommodations.
Supervise onsite guest arrivals via reservation system and implementation of virtual queue system; manage guest flow and crowd control in front of attraction.
Control guest dispatch in Santa village directing guests to the correct Santa house based on the preferences set in the reservation system.