SAMU Credit Support Specialist

Bank of Montreal • Chicago, IL

9d

About The Position

The SAMU Credit Support Specialist delivers an exceptional customer experience for a defined portfolio of high-risk borrowing accounts by supporting account management and administration. The role ensures reports, entries, monitoring systems, and other requirements are completed and maintained accurately and on time, in compliance with bank policies, procedures, and standards. The specialist advises stakeholders about risk issues and escalates them as needed, develops and recommends solutions based on business strategy and stakeholder needs, and provides guidance on implementing those solutions.

The position maintains knowledge of lending matters, including loan structure, collateral, foreclosure, bankruptcy, and applicable regulations. It manages and coordinates databases and supports analysis, forecasting, and data visualization in accordance with data governance standards. The specialist also supports operational planning and strategic initiatives, completes account and transaction service requests within service-level agreements, prepares and monitors securities documentation, and collaborates with internal and external stakeholders. The role analyzes and organizes information, produces regular and ad hoc reports and dashboards, and tracks initiative metrics and milestones. It requires independent judgment on complex tasks and risk-informed decisions aligned with bank policy, laws, regulations, and the bank’s approved risk appetite.

Requirements

• Typically, at least 4 years of relevant experience and a post-secondary degree in a related field, or an equivalent combination of education and experience.
• In-depth commercial lending product knowledge.
• In-depth knowledge of banking products and services.
• In-depth knowledge of industry trends and regulations.
• Technical proficiency gained through education and/or business experience.
• In-depth verbal and written communication skills.
• In-depth collaboration and teamwork skills.
• In-depth analytical and problem-solving skills.
• In-depth influence skills.
• In-depth data-driven decision-making skills.

Responsibilities

• Manage and administer a defined portfolio of high-risk borrowing accounts while delivering an exceptional customer experience.
• Ensure reports, entries, monitoring systems, and other account requirements are completed and maintained accurately and on time.
• Comply with bank policies, procedures, standards, laws, and regulations; advise stakeholders about risk issues and escalate as required.
• Develop solutions and recommendations based on business strategy and stakeholder needs, and provide guidance on implementation.
• Maintain knowledge of lending issues, including loan structure, collateral, foreclosure, bankruptcy, and applicable regulations.
• Manage and coordinate databases and support analysis, forecasting, and data visualization in accordance with data governance standards.
• Provide input into the planning and implementation of operational programs and strategic initiatives.
• Prepare and execute service requests, transactions, and queries within applicable service-level agreements, and update information systems.
• Prepare, renew, and monitor securities documentation for account and transaction requirements.
• Collaborate with internal and external stakeholders to achieve business objectives.
• Organize work information to ensure accuracy and completeness; analyze data and provide insights and recommendations.
• Gather and format data into regular and ad hoc reports and dashboards.
• Track metrics and milestones for the implementation of strategic initiatives.
• Exercise judgment to diagnose and solve problems, working independently on complex tasks and unique situations.
• Apply the Risk Management Framework and make sound, risk-informed decisions that protect bank assets and align with business strategy and approved risk appetite.

Benefits

• Health insurance
• Tuition reimbursement
• Accident and life insurance
• Retirement savings plans
• Performance-based incentives and discretionary bonuses may be included in total compensation, depending on the position's pay type.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree