SAMU Credit Support Specialist

BMO • Chicago, IL

11d • $55,000 - $120,000

About The Position

The SAMU Credit Support Specialist supports the management and administration of a defined portfolio of high-risk borrowing accounts, delivering an exceptional customer experience while ensuring that reports, entries, monitoring systems, and other requirements are completed and maintained accurately and on time. The role ensures compliance with bank policies, procedures, and standards; advises stakeholders about risk-related issues; and escalates concerns as required.

The specialist develops and recommends solutions based on business strategy and stakeholder needs, and advises stakeholders on implementation. The role maintains knowledge of lending matters, including loan structure, collateral, foreclosure, bankruptcy, and relevant regulations. It manages and coordinates databases, supports analysis, forecasting, and data visualization, and ensures data governance and integration standards are followed.

The position prepares and executes service requests and account transactions within service-level agreements, including payments, advances, transfers, fees, and payouts. It prepares, renews, and monitors securities documentation; organizes and analyzes information; produces regular and ad hoc reports and dashboards; and coordinates activities and metrics for strategic initiatives. The role collaborates with internal and external stakeholders, exercises judgment in resolving complex or unique situations, and applies the Bank’s Risk Management Framework and approved Risk Appetite while adhering to applicable policies, laws, and regulations.

Requirements

• Typically four or more years of relevant experience and a post-secondary degree in a related field, or an equivalent combination of education and experience.
• In-depth commercial lending product knowledge.
• In-depth knowledge of banking products and services.
• In-depth knowledge of industry trends and regulations.
• Technical proficiency gained through education and/or business experience.
• In-depth verbal and written communication skills.
• In-depth collaboration and team skills.
• In-depth analytical and problem-solving skills.
• In-depth influence skills.
• In-depth data-driven decision-making skills.

Responsibilities

• Support the management and administration of a defined portfolio of high-risk borrowing accounts.
• Deliver an exceptional customer experience and maintain reports, entries, monitoring systems, and other account requirements accurately and on time.
• Ensure compliance with Bank policies, procedures, standards, laws, and regulations; advise stakeholders of risk-related issues and escalate as required.
• Develop solutions and recommendations based on business strategy and stakeholder needs, and advise stakeholders on implementing solutions.
• Maintain knowledge of lending issues, including loan structure, collateral, foreclosure, bankruptcy, and applicable regulations.
• Manage and coordinate databases, supporting analysis, forecasting, and data visualization in accordance with data governance standards.
• Provide input into planning and implementing operational programs, and execute work to deliver timely, accurate, and efficient service.
• Prepare and execute service requests, transactions, and queries within applicable service-level agreements, and ensure information systems are updated, including for payments, advances, transfers, fees, and payouts.
• Prepare, renew, and monitor securities documentation for account and transaction requirements.
• Collaborate with internal and external stakeholders to deliver business objectives.
• Organize work information to ensure accuracy and completeness; analyze information to provide insights and recommendations.
• Gather and format data into regular and ad hoc reports and dashboards.
• Coordinate and execute activities for strategic initiatives, including tracking metrics and milestones.
• Exercise judgment to identify, diagnose, and solve problems within established rules, working independently on complex tasks and unique situations.
• Apply the Risk Management Framework and Risk Culture, make risk-informed decisions aligned with business strategy and approved Risk Appetite, and protect Bank assets.

Benefits

• Health insurance
• Tuition reimbursement
• Accident and life insurance
• Retirement savings plans
• Performance-based incentives and discretionary bonuses may be included in the total compensation package

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree