Sample Operations Coordinator
About The Position
The Sample Operations Coordinator plays a critical role in the Product Development process by creating visibility, accuracy, and accountability across the sample lifecycle. This role ensures design and product development teams have the right samples, in the right place, at the right time to support key milestones, reviews, photography, and decision-making. The Sample Operations Coordinator owns the daily execution of sample receiving, tracking, organization, and reporting across product categories. This role manages the flow of design samples from shipment through receipt, staging, workroom organization, milestone support, and archive rooms. This is a highly cross-functional role that partners closely with Product Development, Design, Merchandising and Facilities teams to maintain accurate sample data, improve sample visibility, and support an organized, efficient product development process.
Requirements
- 2-4 years of experience in Product Development, Operations, Merchandising, Production, Sample Management, or a related field; home goods or retail experience preferred.
- Strong organizational skills and exceptional attention to detail.
- Proficiency in Microsoft Outlook and Office, especially Excel.
- BA/BS degree preferred or equivalent professional experience.
Nice To Haves
- Experience with Airtable or similar tracking/project management tools preferred.
- PLM experience preferred, but not required.
Responsibilities
- Own and maintain the sample tracking process across assigned categories, ensuring accurate visibility to sample status from shipment through receipt, staging, and final placement.
- Partner with Product Development, Design, Facilities, and category teams to align on ship-to codes, sample shipping details, labeling, receiving expectations, and milestone needs.
- Manage the timely receipt, unboxing, identification, and logging of sample shipments.
- Maintain accurate sample records in tracking systems, including PLM and Airtable.
- Create and maintain sample reporting standards to provide visibility to shipment status, outstanding issues, and priority needs.
- Partner with Design and Product Development teams to maintain organized and functional sample workrooms.
- Support process improvements that make samples easier to locate, review, and manage.
- Coordinate sample set-up for product reviews and photoshoots.
- Partner with teams to ensure priority samples are available, staged, and ready for review.
- Monitor third-party shipping issues, lost shipments, delayed deliveries, and sample discrepancies.
- Identify opportunities to improve sample flow, organization, reporting, and communication.
- Bring forward ideas that increase efficiency, reduce sample loss, improve visibility, and strengthen Sample Operations as a reliable operational function.
Benefits
- A generous discount on all WSI brands
- A 401(k) plan and other investment opportunities
- Paid vacations, holidays, and time off to volunteer
- Health benefits, dental and vision insurance, including same-sex domestic partner benefits
- Tax-free commuter benefits
- A wellness program that supports your physical, financial and emotional health
- In-person and online learning opportunities through WSI University
- Cross-brand and cross-function career opportunities
- Resources for self-development
- Advisor (Mentor) program
- Career development workshops, learning programs, and speaker series
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
