Sample Dispatch Coordinator

Avantor•Collegeville, PA

About The Position

The Sample Dispatch Coordinator is responsible for coordinating daily sample logistics and laboratory support operations at customer facilities. The role receives, inspects, logs, stores, prepares, packages, labels, and dispatches samples and shipments in compliance with applicable dangerous goods, transportation, quality, and safety requirements. It coordinates daily workloads, maintains accurate records and inventory, supports audits and inspections, monitors service levels, and works with customers, suppliers, regulatory agencies, and logistics partners to resolve shipment and operational issues. The role is part of Avantor’s Advanced Laboratory Services team, which provides customizable laboratory operations support to customers across biopharma, pharmaceutical, educational, industrial, and high-tech industries. The position reports to the Sample Dispatch Manager and works closely with Advanced Laboratory Services professionals. The listed location is Collegeville, Pennsylvania, with a Monday–Friday schedule from 7:00 a.m. to 3:30 p.m. The hourly pay range is $25.00–$27.00.

Requirements

Previous experience in sample logistics, laboratory operations, or supply chain environments.
Familiarity with global shipping, import/export documentation, and compliance requirements.
Working knowledge of Dangerous Goods regulations, including IATA, ADR, and IMDG, and Known Consignor requirements.
Understanding of GMP/GLP standards and regulated laboratory or manufacturing environments.
Familiarity with materials management, warehousing, and distribution processes.
Strong attention to detail and accuracy in documentation and processes.
Excellent organizational and time-management skills, with the ability to manage multiple priorities.
Proficiency in Microsoft Office and experience using logistics, inventory, or data management systems.
Strong data entry, analysis, and reporting capabilities.
Effective written and verbal communication skills.
Ability to collaborate effectively across teams and with external partners in a matrix environment.
Problem-solving mindset and ability to identify issues and implement solutions.
Customer-focused approach and commitment to high-quality service.
Ability to work in a fast-paced, highly regulated environment.
Strong teamwork and collaboration skills.
Adaptability to changing priorities and evolving regulatory requirements.
Continuous improvement mindset and ability to implement best practices.

Nice To Haves

Bachelor’s degree in a scientific discipline, or an equivalent combination of education and relevant experience.
Hands-on experience handling regulated or hazardous materials.
Experience working in GMP/GLP-regulated environments.
Experience supporting audits, inspections, or regulatory compliance activities.
Basic understanding of Lean or Six Sigma principles.

Responsibilities

Receive, inspect, log, and store incoming samples; complete required documentation and conduct security assessments in compliance with applicable Dangerous Goods regulations and Department of Transportation requirements.
Prepare, package, label, and dispatch shipments in accordance with IATA, ADR, IMDG, GMP, GLP, and SHE standards.
Coordinate and manage daily operational workloads to meet service level agreements and contractual obligations.
Maintain accurate and compliant shipment records, batch records, and regulatory forms.
Ensure materials are handled, stored, and transported according to safety, quality, and regulatory requirements.
Monitor and manage shipments requiring special handling, including hazardous or temperature-controlled materials.
Support continuous improvement initiatives to enhance Dangerous Goods compliance, operational efficiency, and productivity.
Participate in internal and external audits and regulatory inspections by preparing documentation and supporting site walkthroughs.
Investigate, resolve, or escalate complex logistics or customer-related issues.
Collaborate cross-functionally to improve processes, implement best practices, and support operational projects.
Maintain inventory accuracy, monitor stock levels, and ensure materials are available for operational needs.
Liaise with customers, suppliers, regulatory agencies, and logistics partners to coordinate shipments and resolve delivery challenges.
Uphold building security and compliance standards.
Assist in training and mentoring new team members.
Track performance metrics and support reporting to leadership on operational effectiveness.
Perform other duties as assigned.