Sample Management Coordinator III

Bureau Veritas•Indianapolis, IN

8d•Onsite

About The Position

The Sample Management Coordinator III provides customer and laboratory order support involving sample preparation, handling, inventory, storage, shipping, and receiving. Work includes weighing, solubilizing, and plating compounds—including highly potent and controlled substances—as well as dissolution transfer preparations, sample staging, inventory updates, and container taring and weighing with automated equipment. The role supports directed sample submissions from receipt through registration, preparation, shipping, and delivery. It also processes customer orders, maintains sample archives and staging areas, monitors plate retrieval, supports consumables inventory, and helps resolve sample, equipment, and client issues. The coordinator follows laboratory procedures and safety and quality systems, organizes work to meet turnaround expectations, communicates with clients and team members, and trains employees on sample procedures as assigned. Duties are performed with limited supervision, with flexibility to support department needs and other assigned projects.

Requirements

Comfort handling chemical samples.
Strong organization and prioritization skills, including the ability to complete orders.
Professional, concise written and verbal communication skills.
High attention to detail.
Strong experience with Microsoft Office Suite and SharePoint sites.
Ability to quickly learn job-specific software.
Ability to work collaboratively as part of a team.
Ability to multitask across projects in a deadline-driven environment.
Ability to assess project status and communicate it effectively.
Ability to work to specified turnaround times in a production environment.
Experience handling large quantities of samples and orders.
Ability to coordinate activities across different department areas.
Demonstrated team leadership.
Ability to coordinate multiple priorities and complex schedules to support laboratory operations.
Technical problem-solving and process-improvement skills.
Ability to train on all support tasks in the assigned laboratory.
Strong interpersonal skills, including approachability, relationship building with internal and external contacts, initiative, and adaptability.
Flexibility to meet department needs and complete other assigned projects.

Responsibilities

Perform sample chemistry support, including dissolution transfers, hand solubilization of neat samples, and inspection of inventory samples.
Support directed sample submissions from neat sample receiving through shipping and delivery, including issue communication, shipment notifications, and customer service.
Provide registration support for secondary submissions from third parties, including submissions in nonstandard containers and inventory requiring registration work.
Correct container barcode errors and prepare or complete directed sample submission orders.
Weigh customer-requested samples, including highly potent and controlled substances.
Pick and place samples for all locations using software-driven order processing.
Maintain sample storage and help resolve issues, including locating misplaced samples, reorganizing and loading archives or staging locations, and auditing sample tubes.
Transport samples to onsite locations and transfer submission containers and plate deliveries between buildings.
Tare and weigh containers using automated weighing robots and transfer samples from nonstandard to approved containers.
Prepare shipment documentation using software, prepare and review SDS documents, and collate orders for shipments to third-party collaborators.
Monitor consumables inventory and pick up or deliver consumables as needed.
Work with clients on new process development and software changes.
Support cleanup of small sample spills and communicate with clients about spills requiring further assessment or expertise.
Support plated-sample shipping and delivery, including inventory inspection, neat sample solubilization, tube creation, and plating.
Provide sample order customer service, prioritize order processing based on comments, and support sample shipping and receiving.
Inspect sample testing plates to confirm automation systems meet quality standards and communicate apparent issues to client personnel.
Manage reference compounds and support pick-and-place sample archives, staging, and storage locations, including loading and unloading automated storage systems, refrigerators, and freezers.
Monitor plate staging and pickup locations, identify unretrieved plates, and coordinate with biology regarding retrieval or disposal.
Follow laboratory SOPs and other client and company quality, health, safety, security, environmental, and chemical hygiene policies and procedures.
Organize and manage workload to meet or exceed laboratory turnaround times and client expectations.
Perform tasks and procedures with limited supervision and communicate effectively with team members.
Assist with departmental projects, resolve client issues where applicable, and help improve client satisfaction and relations.
Train employees on sample preparation and procedures as assigned.
Perform other duties as directed by the manager based on department needs and workload.