Salon Stylish Manager - Independence Mall

Belk•Wilmington, NC

About The Position

The Salon Manager drives results and profitability by leading and developing a team that delivers exceptional service while achieving sales and key performance metrics. The role builds a high-performing team through strong leadership and effective communication, fostering accountability and engagement. The Salon Manager develops team expertise in stylist techniques, suggestive selling, and clienteling, and leads services and experiences that create memorable salon visits and lasting client loyalty and satisfaction. The position also supports ongoing professional growth through in-house learning and external training with industry leaders. It is an exempt position with quarterly bonus eligibility.

Requirements

At least 2 years of management experience and a dedication to customer service excellence.
Ability to use data, guidance, and judgment to make timely and effective decisions that contribute to team and business success.
Skills and experience to perform the role and a commitment to continuous learning.
Ability to take ownership of assigned tasks and contribute to store success by teaching, partnering, and encouraging others.
Self-directed and able to work with minimal supervision in a deadline-driven environment.
Excellent communication skills.
Comfort with technology, including smartphones, tablet computers, and Windows-based operating systems.
Availability to work a flexible schedule based on business needs, including nights, weekends, and holidays.
Ability to regularly move around all areas and remain accessible to customers.
Ability to bend, reach, and stretch for products, and to lift, carry, and move at least 40 pounds.
Comfort with and enjoyment of assisting customers with salon services.

Responsibilities

Take ownership and initiative in achieving salon objectives and personal and salon key metrics.
Use industry knowledge, company tools, cost analysis, and business reporting to develop salon action plans; collaborate across channels to share successes and identify improvement opportunities supporting salon, store, and company objectives.
Use social media, hiring platforms, and recruitment tools to attract, interview, and develop associates, maintain a talent pipeline, and proactively recruit through market analysis, networking, cosmetology schools, presentations, and industry events.
Model behaviors that create exceptional customer experiences, conduct personalized client outreach, increase retail product sales, and perform services that strengthen the brand and salon business.
Oversee structured onboarding and align schedules with traffic patterns, business needs, and events to maximize coverage, productivity, and service delivery.
Foster a positive salon culture, communicate effectively, support retention and engagement, celebrate associate achievements, and serve as a point of contact for associate relations and conflict resolution.
Set and communicate team priorities and expectations; review associate performance, coach and develop associates, and lead by example.
Promote adoption and effective use of store systems, selling tools, social media, and digital devices for promotions, events, and customer outreach.
Build team knowledge and lead continuous training so associates can meet service expectations and demonstrate technical expertise, awareness of trends, operational excellence, and knowledge of salon services and retail products.
Manage supply ordering, replenishment, and usage; monitor budgets, expenses, and profits to meet financial targets and support productivity and profitability while minimizing loss.
Maintain a clean, appealing, stocked, and professional salon environment that meets brand standards, company and vendor directives, and State Board and salon regulatory requirements.
Ensure compliance with safety, licensing, asset protection, hygiene, and security standards; maintain current cosmetology and business licenses and oversee inventory accuracy, shortage control, and risk reduction.