Salon Stylish Manager - Independence Mall

Belk•Wilmington, NC

About The Position

The Salon Manager drives salon results and profitability by leading and developing a team that delivers exceptional service while achieving sales and key performance metrics. The role builds a high-performing, accountable, and engaged team; develops expertise in stylist techniques, suggestive selling, and clienteling; and leads services and experiences that foster client loyalty and satisfaction. The manager pursues ongoing education to stay current on industry techniques, trends, products, and services, with access to in-house learning and external training with industry leaders. This is an exempt position with quarterly bonus eligibility.

Requirements

At least 2 years of management experience.
Dedication to customer service excellence.
Ability to use data, guidance, and judgment to make timely, effective decisions that support team and business success.
Skills and experience to perform the role, with a commitment to continuous learning.
Ability to take ownership of assigned tasks and contribute to store success by teaching, partnering, and encouraging others.
Self-directed and able to work with minimal supervision in a deadline-driven environment.
Excellent communication skills.
Comfort with technology, including smartphones, tablet computers, and Windows-based operating systems.
Availability to work a flexible schedule based on business needs, including nights, weekends, and holidays.
Ability to regularly move throughout all areas and remain accessible to customers.
Ability to bend, reach, and stretch for products, and lift, carry, and move at least 40 pounds.
Comfort with and enjoyment of assisting customers with salon services.

Responsibilities

Take ownership and initiative in achieving salon objectives and personal and salon key metrics.
Use industry knowledge, company tools, cost analysis, and business reporting to develop salon action plans.
Collaborate across channels by sharing successes and identifying opportunities that improve execution in support of salon, store, and company objectives.
Use social media, hiring platforms, and recruitment tools to attract, interview, and develop associates and maintain a strong talent pipeline.
Develop proactive recruiting strategies through local market analysis, networking with salon communities, and outreach to cosmetology schools.
Lead off-site presentations and attend industry meetings, classes, and shows to support team development, stay current on trends, and attract candidates.
Model behaviors that create exceptional customer experiences, conduct personalized client outreach, increase retail sales, and deliver services that strengthen the brand and salon business.
Oversee onboarding and schedule associates according to traffic patterns, business needs, and events.
Build a positive salon culture through team connection, effective communication, retention, and engagement.
Recognize team successes and celebrate associate achievements.
Address associate relations concerns and support conflict resolution.
Set and communicate clear team priorities and expectations.
Review associate performance, coach regularly, lead by example, and teach and develop team members.
Promote adoption and effective use of store systems, selling tools, social media, and digital devices for promotions, events, and customer outreach.
Build team knowledge and lead ongoing training in service expectations, technical skills, industry trends, and operational excellence.
Ensure associates can confidently explain available salon services and retail products.
Manage supply ordering, replenishment, and usage to maintain stock, productivity, profitability, and loss prevention.
Monitor budgets, expenses, and profits to meet financial targets.
Maintain a clean, visually appealing, well-replenished, and professional salon environment.
Ensure hygiene, cleanliness, and presentation meet brand standards, company and vendor directives, and State Board and salon regulatory requirements.
Ensure compliance with safety, licensing, and asset protection standards, including current cosmetology and business licenses and adherence to hygiene, safety, and security requirements.
Oversee inventory accuracy, shortage control, and risk reduction in the designated area.