Salon Coordinator - Full Time - Independence

Belk•Wilmington, NC

About The Position

The Salon Retail Coordinator manages the salon front desk and supports its day-to-day operations. The role focuses on providing attentive customer service, promoting salon products and services, managing appointments and transactions, and maintaining a professional, organized reception area. The position reports to the Salon Manager and is nonexempt. The coordinator helps guests feel valued through friendly communication, small talk, awareness of client needs, and effective multitasking. The position requires meeting salon standards for attendance, appearance, and dress code, as well as ensuring the reception area and salon meet State Board Regulations.

Requirements

High school diploma or GED.
Proficiency with computer-based business software.
Ability to handle money, count, and make change.
Ability to use a computer keyboard, standard telephone, and related business equipment.
Ability to work with chemicals and chemical compounds.
Ability to stand for shifts of up to eight hours.
Ability to lift up to 25 pounds.

Nice To Haves

Customer service or cosmetics industry experience preferred.

Responsibilities

Suggest retail products, larger quantities, promotions, and additional services to clients.
Cross-sell services in other areas of the salon.
Respond professionally to customer service issues and promptly address complaints.
Communicate effectively during difficult or corrective service situations.
Resolve booking mistakes and corrective-work issues.
Handle refunds and redo services professionally and in a friendly manner.
Continue personal education about products, services, and current industry issues.
Promote the business outside the salon.
Adjust the schedule to meet client needs.
Acknowledge clients within sixty seconds of their arrival.
Answer telephone calls within three rings, state name and salon location, and listen for a reply before placing callers on hold.
Schedule, cancel, and reschedule client appointments efficiently.
Handle point-of-sale transactions promptly and efficiently.
Emphasize pre-booking during client checkout.
Ensure the reception area and salon meet and exceed State Board Regulations.
Maintain a clean and organized reception area.
Organize time and resources effectively to meet sales goals.
Communicate issues and needs to Salon Management.
Meet salon attendance and punctuality guidelines.
Maintain a professional appearance and comply with the salon dress code.