Salon Coordinator - Full Time

Belk•Anderson, SC

About The Position

The Salon Retail Coordinator is responsible for the operation and functional management of the salon’s front desk and reports to the Salon Manager. This is a nonexempt position focused on providing excellent guest service, supporting sales, managing appointments and transactions, and maintaining an organized and professional reception area. The role requires multitasking, friendly communication, awareness of clients’ needs, and the ability to address service issues professionally. The coordinator promotes salon products and services, handles client inquiries and appointment changes, processes point-of-sale transactions, and supports salon operations and presentation standards. The position requires the ability to use business equipment, work with chemicals, stand for shifts of up to eight hours, and lift up to 25 pounds.

Requirements

GED or high school diploma.
Proficiency with computer-based business software.
Ability to handle money, count, and make change.
Ability to use a computer keyboard, standard telephone, and other related business equipment.
Ability to work with chemicals and chemical compounds.
Ability to stand for shifts of up to eight hours.
Ability to lift up to 25 pounds.

Nice To Haves

Customer service or cosmetics industry experience preferred.

Responsibilities

Suggest retail products, larger quantities, promotions, and additional services to clients.
Cross-sell services offered in other areas of the salon.
Respond professionally to customer service issues and promptly address complaints.
Communicate effectively during difficult or corrective service situations.
Resolve booking mistakes and coordinate corrective work.
Handle refunds and redo services professionally and in a friendly manner.
Continue personal education about products, services, and current industry issues.
Promote the business outside the salon.
Adjust the schedule to meet client needs.
Acknowledge clients within sixty seconds of their arrival.
Answer telephone calls within three rings, state their name and salon location, and listen for a reply before placing callers on hold.
Schedule, cancel, and reschedule client appointments efficiently.
Process point-of-sale transactions in a timely and efficient manner.
Emphasize pre-booking during client checkout.
Ensure the reception area and salon meet or exceed State Board Regulations.
Maintain a clean and organized reception area.
Organize time and resources effectively to meet sales goals.
Communicate issues and needs to salon management.
Meet salon attendance and tardiness guidelines.
Maintain a professional appearance and comply with the salon dress code.