Salon Coordinator - Full Time - The Summit

Belk•Birmingham, AL

About The Position

The Salon Retail Coordinator manages the operation and day-to-day functioning of the salon front desk and reports to the Salon Manager. This nonexempt role focuses on making clients feel welcomed and important through attentive customer service, effective communication, multitasking, and awareness of client needs. The coordinator supports sales and service, reception and appointment scheduling, salon presentation, and communication with salon management.

Requirements

GED or high school diploma.
Proficiency with computer-based business software.
Ability to handle money, count, and make change.
Ability to use a computer keyboard, standard telephone, and other related business equipment.
Ability to work with chemicals and chemical compounds.
Ability to stand for shifts of up to eight hours.
Ability to lift up to 25 pounds.

Nice To Haves

Customer service or cosmetics industry experience is preferred.

Responsibilities

Recommend retail products, larger quantities, promotions, and additional services to clients.
Cross-sell services offered in other areas of the salon.
Respond professionally to customer service issues and promptly address complaints.
Communicate effectively during difficult or corrective service situations; resolve booking mistakes and corrective work.
Handle refunds and redo services in a professional and friendly manner.
Continue learning about products, services, and current industry issues.
Promote the business outside the salon.
Adjust the schedule to meet client needs.
Acknowledge clients within sixty seconds of entering the salon.
Answer telephone calls within three rings, state name and salon location, and listen for a reply before placing a caller on hold.
Schedule, cancel, and reschedule client appointments efficiently.
Process point-of-sale transactions promptly and efficiently.
Emphasize pre-booking during client checkout.
Ensure the reception area and salon meet or exceed State Board Regulations.
Maintain a clean and organized reception area.
Organize time and resources effectively to meet sales goals.
Communicate issues and needs to salon management.
Meet salon attendance and punctuality guidelines.
Maintain a professional appearance and comply with the salon dress code.