Salon Coordinator - Part Time - The Avenues

Belk•Jacksonville, FL

About The Position

The Salon Retail Coordinator is responsible for the operation and functional management of the salon’s front desk and reports to the Salon Manager. This is a nonexempt, part-time position focused on client service, retail and service sales, reception, appointment management, and maintaining the salon’s presentation and reception area. The role calls for strong customer service, communication, and multitasking skills.

Requirements

GED or high school diploma.
Proficiency with computer-based business software.
Ability to handle money, count, and make change.
Ability to use a computer keyboard, standard telephone, and other related business equipment.
Ability to work with chemicals and chemical compounds.
Ability to stand for shifts of up to eight hours.
Ability to lift up to 25 pounds.

Nice To Haves

Customer service or cosmetics industry experience preferred.

Responsibilities

Suggest retail products, larger quantities, promotions, and additional services to clients.
Cross-sell services offered in other areas of the salon.
Respond professionally to customer service issues and promptly address complaints.
Communicate effectively during difficult or corrective service situations; resolve booking mistakes and corrective work.
Handle refunds and re-dos professionally and in a friendly manner.
Continue personal education about products, services, and current industry issues.
Promote the business outside the salon.
Adjust the schedule to meet client needs.
Acknowledge clients within sixty seconds of entering the salon.
Answer telephone calls within three rings, state name and salon location, and listen for a reply before placing callers on hold.
Schedule, cancel, and reschedule client appointments efficiently.
Handle point-of-sale transactions promptly and efficiently.
Emphasize pre-booking during client checkout.
Ensure the reception area and salon meet and exceed State Board Regulations.
Maintain a clean and organized reception area.
Organize time and resources effectively to meet sales goals.
Communicate issues and needs to Salon Management.
Meet salon attendance and tardiness guidelines.
Maintain a professional appearance and comply with the salon dress code.