Salon Coordinator - Full Time

Belk • Pensacola, FL

5d

About The Position

The Salon Retail Coordinator is responsible for the operation and functional management of the front desk and reports to the Salon Manager. This is a nonexempt position focused on providing attentive customer service, supporting salon sales, managing reception and appointment activity, and maintaining a professional, organized salon environment. The coordinator should be able to communicate warmly with guests, recognize their needs, and multitask effectively.

Requirements

• High school diploma or GED.
• Proficiency with computer-based business software.
• Ability to handle money, count, and make change.
• Ability to use a computer keyboard, standard telephone, and other related business equipment.
• Ability to work with chemicals and chemical compounds.
• Ability to stand for shifts of up to eight hours.
• Ability to lift up to 25 pounds.

Nice To Haves

• Customer service or cosmetics industry experience preferred.

Responsibilities

• Suggest retail products, larger quantities, promotions, and additional services to clients.
• Cross-sell services across other areas of the salon.
• Respond professionally to customer service issues and promptly address complaints.
• Communicate effectively during difficult or corrective service situations and resolve booking mistakes or corrective work.
• Handle refunds and re-dos in a professional and friendly manner.
• Continue personal education about products, services, and current industry issues.
• Promote the business outside the salon.
• Adjust the schedule to meet client needs.
• Acknowledge clients within sixty seconds of entering the salon.
• Answer the telephone within three rings, state their name and salon location, and listen for a reply before placing a caller on hold.
• Schedule, cancel, and reschedule client appointments efficiently.
• Handle point-of-sale transactions promptly and efficiently.
• Emphasize pre-booking during client checkout.
• Ensure the reception area and salon meet and exceed State Board regulations.
• Maintain a clean and organized reception area.
• Organize time and resources effectively to meet sales goals.
• Communicate issues and needs to Salon Management.
• Meet salon attendance and tardiness guidelines.
• Maintain an updated professional appearance and comply with the salon dress code.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED