Salon Coordinator - Full Time - Coastal Grand

Belk•Myrtle Beach, SC

About The Position

The Salon Retail Coordinator is responsible for the operation and functional management of the salon front desk and reports to the Salon Manager. This is a nonexempt position. The role focuses on providing excellent guest service, supporting sales, managing client appointments and transactions, and maintaining a clean, organized reception area and professional salon presentation.

Requirements

GED or high school diploma.
Proficiency with computer-based business software.
Ability to handle money, count, and make change.
Ability to use a computer keyboard, standard telephone, and other related business equipment.
Ability to work with chemicals and chemical compounds.
Ability to stand for shifts of up to eight hours.
Ability to lift up to 25 pounds.

Nice To Haves

Customer service or cosmetics industry experience preferred.

Responsibilities

Suggest retail products, larger quantities, promotions, and additional services to clients.
Cross-sell services offered in other areas of the salon.
Respond professionally to customer-service issues and promptly address complaints.
Communicate effectively in difficult or corrective service situations; resolve booking mistakes and corrective work.
Handle refunds and service re-dos professionally and courteously.
Continue learning about products, services, and current industry issues.
Promote the business outside the salon.
Adjust the schedule to meet client needs.
Acknowledge clients within 60 seconds of their arrival.
Answer telephone calls within three rings, state the employee’s name and salon location, and listen for a reply before placing a caller on hold.
Schedule, cancel, and reschedule client appointments efficiently.
Process point-of-sale transactions promptly and efficiently.
Encourage clients to pre-book appointments at checkout.
Ensure the reception area and salon meet or exceed State Board Regulations.
Maintain a clean and organized reception area.
Organize time and resources effectively to meet sales goals.
Communicate issues and needs to Salon Management.
Meet salon attendance and punctuality guidelines.
Maintain a professional appearance and comply with the salon dress code.