Salon Customer Experience Specialist - Tempe Marketplace

Penney OpCo LLC • Tempe, AZ

7d

About The Position

The Customer Sales and Experience Specialist is the salon’s first and last impression, responsible for creating a welcoming, professional, and elevated experience for every guest. The role supports smooth front desk operations, accurate appointment scheduling, and prompt, courteous service. It also supports salon employees and resolves client concerns while recommending and selling retail products suited to guests’ hair routines. By combining customer service, product knowledge, and a sales focus, the specialist helps build client trust, increase revenue, and extend the salon’s expert care beyond the chair.

Requirements

• Passion for salon products and services, and understanding of the benefits products and salon services offer clients.
• Ability to solve problems and make sound decisions that support sales, profitability, and customer service.
• Ability to execute work efficiently and effectively and encourage strong performance in oneself and others.
• Ability to provide excellent customer service, cooperate, and build positive, inclusive, and respectful relationships.
• Accountability for one's actions and outcomes.
• Proactively seek ways to improve the customer experience, demonstrate confidence and courage in doing what is right, and act with energy and urgency.

Responsibilities

• Recommend retail products based on guest needs, stylist consultations, and seasonal promotions.
• Meet or exceed individual retail sales goals and contribute to salon sales targets and productivity expectations.
• Educate guests on product benefits and usage for at-home care.
• Partner with stylists to reinforce product recommendations at checkout.
• Support in-salon promotions, product launches, limited-time offers, and events that drive traffic, engagement, and bookings.
• Use FindMore when appropriate to recommend products aligned with guest needs and stylist consultations.
• Encourage guest rebooking and promote JCPenney Rewards and credit card acquisition and usage.
• Greet guests warmly and professionally, listen actively, and provide a personalized experience from check-in through check-out.
• Confirm appointments, answer questions, and handle phone and in-person inquiries efficiently and professionally.
• Collaborate with stylists, managers, and fellow Customer Experience Specialists to support a positive team environment.
• Ensure accurate scheduling, guest check-in and check-out, and payment processing.
• Maintain cleanliness and organization at the front desk and in the salon retail area.
• Track product levels, restock retail shelves, and alert leadership when stock is low.
• Follow salon policies and procedures, including safety, sanitation, and compliance protocols.
• Meet company attendance and punctuality standards.
• Participate in ongoing company- or vendor-provided training, skills practice, team meetings, and training sessions.

Benefits

• Medical, dental, and vision benefits, if eligible.
• Term life insurance, if eligible.
• Paid vacation and holidays for eligible associates.
• 401(k) with Company match, if eligible.
• Associate discount on JCPenney merchandise for all associates.
• Eligible associates scheduled to work on a designated holiday receive additional compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed