Salon Customer Experience Specialist - Fairfield Commons

Penney OpCo LLC • Beavercreek, OH

10d

About The Position

The Salon Customer Experience Specialist is the first and last impression of the salon, responsible for creating a welcoming, professional, and elevated experience for every guest. The role ensures smooth front desk operations, accurate appointment scheduling, and prompt, courteous service. It supports the salon team, resolves client concerns, and drives salon success by recommending and selling retail products that support each guest’s hair routine. Combining customer service, product knowledge, and sales focus, the role builds client trust, boosts revenue, and reinforces the salon’s commitment to expert care beyond the chair.

The position also supports guest rebooking, JCPenney Rewards and Credit Card acquisition and usage, in-salon promotions, events, inventory management, and salon cleanliness. The listed pay range is USD $12.00 to $15.00 per hour.

Requirements

• Passion for salon products and services, including understanding the benefits products and salon services provide to clients.
• Ability to solve problems and make sound decisions that drive sales, profit, and customer service.
• Ability to execute work efficiently and effectively and contribute to strong performance.
• Ability to provide great customer service, cooperate, and build positive, inclusive, and respectful relationships.
• Willingness to take accountability for actions and outcomes.
• Ability to proactively identify ways to improve the customer experience and act with confidence, energy, and urgency.

Responsibilities

• Recommend retail products based on guest needs, stylist consultations, and seasonal promotions.
• Meet or exceed individual retail sales goals and contribute to salon sales targets and productivity expectations.
• Educate guests about product benefits and usage for at-home care routines.
• Partner with stylists to reinforce product recommendations during checkout and use FindMore when appropriate.
• Support in-salon promotions, product launches, limited-time offers, and events that drive traffic, engagement, and service bookings.
• Encourage guest rebooking and promote JCPenney Rewards and Credit Card acquisition and usage.
• Greet guests warmly and professionally, listen actively, and deliver a personalized experience from check-in through check-out.
• Confirm appointments, answer guest questions, and handle phone and in-person inquiries efficiently and professionally.
• Collaborate with stylists, managers, and fellow Customer Experience Specialists to support a positive team environment.
• Ensure accurate scheduling, guest check-in and check-out, and payment processing at the front desk.
• Maintain cleanliness and organization in the front desk and salon retail areas.
• Track product levels, restock retail shelves, and alert leadership when stock is low.
• Follow salon policies and procedures, including safety, sanitation, and compliance protocols.
• Meet company attendance and punctuality standards.
• Participate in company- or vendor-provided training, skill practice, team meetings, and ongoing skills development.
• Solve problems and make decisions that support sales, profit, and customer service; take accountability and build positive, inclusive, and respectful relationships; and proactively improve the customer experience.

Benefits

• If eligible, medical, dental, and vision coverage.
• Term life insurance.
• Paid vacation and holidays, subject to eligibility.
• 401(k) with Company match.
• Associate discount on JCPenney merchandise.
• Eligible associates scheduled to work on a designated holiday receive additional compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed